Pollution & Housing Officer

CONWY COUNTY BOROUGH COUNCIL; Colwyn Bay; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

CONWY COUNTY BOROUGH COUNCIL is seeking a Technical Officer to undertake public health investigations, provide pollution and housing advice, investigate complaints, and carry out inspections across housing, pollution, caravan sites, and dog control.

You will work in a busy frontline team, manage a varied workload, use legal enforcement powers when required, and represent the service in a multidisciplinary setting while maintaining high customer care.

Qualifications

• Experience in public health investigations and enforcement powers.
• Ability to manage multiple complex cases and deadlines.
• Strong communication and negotiation skills with customers and partners.

Responsibilities

• Investigate complaints and undertake inspections independently.
• Provide pollution and housing advice to the public and businesses.
• Collect evidence, take statements and support senior officers in investigations.
• Work flexible hours and drive as required.

Job description

The Team

The Pollution & Housing Team are a busy front-line service responsible for the enforcement of Housing, Pollution, Caravan Site Licensing, Environmental Crime, Private Water Supplies and Dog Control.

The Role

We are looking for a Technical Officer to undertake public health investigations, provide pollution and housing advice to members of the public and businesses, investigate complaints, deal with service requests, sampling, HMO inspections, caravan sites inspections and the investigation of dog related issues, including the collection of stray dogs, as and when required. The role will also include, from time to time, as and when required the need to work unsociable hours.

You will have sound knowledge of the legislation, codes of practice and guidance relating to Housing, Environmental Crime and Pollution, together with the ability to investigate complaints and undertake inspections independently. You will have a broad and complex case load and will represent the service in a multidisciplinary team, being able to undertake all public health functions to ensure our residents are living in a safe and healthy environment.

You will have excellent interpersonal skills and have excellent communications and negotiation skills. You will have experience of dealing with a variety of customers, partners and other organisations, as well as the ability to manage competing priorities and remain calm under pressure.

Along with your own workload you will also support Senior Officers in investigations, gathering evidence and taking statements. In addition, you will have a track record of working collaboratively with internal and external partners, demonstrating good outcome focussed customer care and communication skills to identify solutions and creative approaches to complaints. You will have the ability to be an excellent team player and can take an organised approach to your own workload whilst dealing with conflicting priorities, to ensure customer service focused approach.

The role will also require, where necessary the use of the full range of legal enforcement powers available, including the service of notices, Fixed Penalty Fines, the preparation of prosecution files and the presenting of evidence in court to deliver positive outcomes.

With a large and diverse range of premises and activities there is a varied workload but if you are committed to public health, enthusiastic, motivated and diligent, experienced and have the skills to support us then we would love to hear from you.

Due to the nature of the role, you will need a full UK driving licence and access to a car while at work and will primarily be based at Coed Pella, Colwyn Bay.

As an employer, Conwy Council offers flexible benefits and working arrangements, with a culture which is committed to learning, improving and growing. Conwy Council operates a hybrid working policy.

Y Tîm

Mae’r Tîm Llygredd a Thai yn wasanaeth rheng flaen brysur sy’n gyfrifol am orfodaeth Tai, Llygredd, Trwyddedu Safleoedd Carafanau, Trosedd Amgylcheddol, Cyflenwadau Dŵr Preifat a Rheoli Cŵn.

Y Rôl

Rydym yn chwilio am Swyddog Technegol i gyflawni ymchwiliadauiechyd y cyhoedd, darparu cyngor llygredd a thai i aelodau o’r cyhoedd a busnesau, ymchwilio i gwynion, delio gyda cheisiadau gwasanaeth, samplo, archwiliadau tai amlfeddiannaeth, archwiliadau safleoedd carafanau ac ymchwilio i faterion yn ymwneud â chŵn, gan gynnwys casglu cŵn strae, pan fydd angen. Bydd y rôl hefyd yn cynnwys yr angen i weithio oriau anghymdeithasol ar adegau, os a phan fydd angen.

Bydd gennych wybodaeth gadarn o ddeddfwriaeth, codau ymarfer a chanllawiau yn ymwneud â Thai, Trosedd Amgylcheddol a Llygredd, ynghyd â’r gallu i ymchwilio i gwynion a chyflawni archwiliadau yn annibynnol. Bydd gennych lwyth achos eang a chymhleth a byddwch yn cynrychioli’r gwasanaeth mewn tîm amlddisgyblaeth, gan gyflawni holl swyddogaethau iechyd y cyhoedd i sicrhau bod ein trigolion yn byw mewn amgylchedd diogel ac iach.

Bydd gennych sgiliau rhyngbersonol rhagorol a sgiliau cyfathrebu a thrafod rhagorol. Bydd gennych brofiad o ddelio gydag amrywiaeth o gwsmeriaid, partneriaid a sefydliadau eraill, yn ogystal â’r gallu i reoli blaenoriaethau sy’n gwrthdaro ac aros yn ddigynnwrf dan bwysau.

Ynghyd â’ch llwyth gwaith eich hun, byddwch hefyd yn helpu Uwch Swyddogion gydag ymchwiliadau, casglu tystiolaeth a chymryd datganiadau. Yn ogystal â hynny, bydd gennych enw da o weithio ar y cyd gyda phartneriaid mewnol ac allanol, gan ddangos gofal i gwsmeriaid sy’n canolbwyntio ar ganlyniadau da a sgiliau cyfathrebu i ganfod datrysiadau a dulliau creadigol tuag at gwynion. Bydd gennych y gallu i fod yn chwaraewr tîm da a chymryd dull trefnus tuag at eich llwyth gwaith eich hun wrth ddelio gyda blaenoriaethau sy’n gwrthdaro, er mwyn sicrhau dull sy’n canolbwyntio ar wasanaeth i gwsmeriaid.

Bydd y rôl hefyd yn gofyn am y defnydd o’r ystod lawn o bwerau gorfodi cyfreithiol sydd ar gael, lle bod angen, gan gynnwys cyflwyno rhybuddion, cosbau penodedig, paratoi ffeiliau erlyn a chyflwyno tystiolaeth mewn llys i ddarparu canlyniadau cadarnhaol.

Gydag amrediad mawr ac amryfal o eiddo a gweithgareddau, mae’r llwyth gwaith yn amrywio. Ond os ydych chi wedi’ch ymrwymo i iechyd y cyhoedd, yn unigolyn brwdfrydig, llawn ysgogiad a gweithgar gyda’r profiad a’r sgiliau i’n helpu ni, fe fyddem ni wrth ein boddau’n clywed gennych chi.

Yn sgil natur y rôl, byddwch angen trwydded yrru llawn y DU a mynediad at gar yn y gwaith a byddwch yn gweithio’n bennaf o Goed Pella, Bae Colwyn.

Fel cyflogwr, mae Cyngor Conwy yn cynnig trefniadau gwaith a buddion hyblyg, gyda diwylliant sydd wedi ymrwymo i ddysgu, gwella a thyfu. Mae Cyngor Conwy yn gweithredu polisi gweithio hybrid.