Polish-Speaking Intl Transactions Team Lead

Heidelberg Materials UK; Chipping Sodbury; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Armed Forces Covenant (Gold)

Disability Confident

5% Club (Platinum)

Mates in Mind

Clear Assured

STEM Ambassador

MPQC Member

Competitive Package: Salary, bonus, +p

27 days holiday (plus bank holidays)

Agile/flexible working

Holiday purchase

Sabbatical options

Season and travel ticket loans

Maternity, paternity, adoption, IVF,

Neonatal care, menopause support

Paid volunteering day

Employee discounts

Continuing learning opportunities

Job summary

Heidelberg Materials UK is seeking a Polish-speaking Team Leader for the International Transactions unit in Chipping Sodbury. You will lead a team processing invoices and requisitions across multiple countries, ensuring timely, accurate processing and ongoing coaching.

The role requires fluent Polish and English, strong leadership, and experience in SLA-driven finance/shared services environments. The team focuses on operational excellence and stakeholder collaboration.

Qualifications

• Fluent Polish and English language skills, both written and spoken.
• Previous experience leading or supervising a transactional, finance, shared services, or administrative team.
• Strong customer service and stakeholder management skills.
• Experience working within SLA-driven environments.
• Excellent problem-solving and analytical abilities.
• Ability to coach, develop, and motivate team members.
• Strong organisational skills with the ability to manage multiple priorities.

Responsibilities

• Lead, motivate, and develop a team of up to 10 employees processing high volumes of transactions.
• Ensure all activities are completed in line with established procedures, training, controls, and compliance requirements.
• Monitor performance against SLAs and drive a right-first-time culture.
• Support employee development through coaching, training, performance management, and regular feedback.
• Process and support the resolution of complex and non-standard transactions.
• Apply strong knowledge of systems, policies, and end-to-end processes to ensure accurate outcomes.
• Escalate and resolve issues where necessary to maintain service delivery standards.
• Provide professional, timely, and meaningful responses to customers, suppliers, and internal stakeholders.
• Build positive working relationships with stakeholders across Heidelberg Materials countries.
• Ensure a customer-focused approach is embedded within the team.
• Investigate complex transaction issues and identify effective solutions.
• Carry out root cause analysis and provide recommendations to management.
• Support the resolution of service issues and prevent reoccurrence.
• Develop and maintain expert knowledge of relevant transaction processes.
• Act as a key point of contact for process guidance and support.
• Deliver training and knowledge sharing across the wider team when required.
• Identify inefficiencies, process bottlenecks, and opportunities for improvement.
• Support and lead Continuous Improvement initiatives and projects.
• Contribute to the ongoing development of best practices and operational excellence.

Skills

Polish language proficiency

English language proficiency

Team leadership

Stakeholder management

Customer service

SLA experience

Coaching & development

Organisational skills

Job description

Heidelberg Materials UK is seeking a Polish-speaking Team Leader for the International Transactions unit in Chipping Sodbury. You will lead a team processing invoices and requisitions across multiple countries, ensuring timely, accurate processing and ongoing coaching.

The role requires fluent Polish and English, strong leadership, and experience in SLA-driven finance/shared services environments. The team focuses on operational excellence and stakeholder collaboration.