Polish-Speaking Customer Care Specialist (Remote)

SRG; United Kingdom; Remote; GBP 30,000; Full time

Job summary

A leading medical device company in the UK is looking for a Polish-speaking Customer Care Specialist. This role involves managing customer claims and queries, collaborating across departments, and ensuring excellent service delivery. Candidates should have proven experience in customer-facing roles within healthcare and possess strong communication and data analysis skills. Initial onsite training is required, followed by remote work.

Qualifications

• Experience in a customer-facing role, ideally in healthcare or medical devices.
• Proficient in data analysis and reporting.
• Excellent communication skills required.

Responsibilities

• Serve as the primary contact for customer inquiries and claims.
• Raise and resolve claims within service level agreements.
• Contribute to KPI reporting and continuous improvement efforts.

Skills

Customer facing experience

Claims/query management

Proficient in Polish and English

Data analyzing skills

Interpersonal skills

Education

Formal qualifications in Export and Customer Service

Tools

Microsoft Excel

SAP

Job description

A leading medical device company in the UK is looking for a Polish-speaking Customer Care Specialist. This role involves managing customer claims and queries, collaborating across departments, and ensuring excellent service delivery. Candidates should have proven experience in customer-facing roles within healthcare and possess strong communication and data analysis skills. Initial onsite training is required, followed by remote work.