Policy Validation Analyst-Claims Intelligence Analyst

Tesco Insurance and Money Services; Newcastle upon Tyne; Hybrid; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Generous pension

Virtual GP

Annual bonus

Holiday allowance

Card discount

Enhanced parental leave

Learning opportunities

Job summary

Tesco Insurance and Money Services in Newcastle is seeking a Policy Validation Analyst to join the Fraud Team. You will lead end-to-end investigations on suspected fraudulent Home and Motor policies, using internal and external data and fraud detection tools to support cases.

You will engage with customers during investigations to maintain strong outcomes, and you will work with industry peers and law enforcement, building intelligence profiles and ensuring data protection compliance.

Qualifications

• General underwriting knowledge essential in insurance.
• Experience in counter fraud, financial crime or insurance fraud environment.
• Strong organisational skills with ability to prioritise and work independently.
• Excellent communication and teamwork abilities.
• Solid IT skills across Microsoft Office and multiple platforms.

Responsibilities

• Conduct end-to-end investigations on suspected fraudulent policies across Home and Motor portfolios.
• Utilise internal/external intelligence, data and fraud-detection tools to support investigations.
• Engage with customers during investigations to maintain positive outcomes.
• Build relationships with industry peers and law enforcement; participate in intelligence-sharing forums.
• Create intelligence profiles and support investigations while ensuring data protection compliance.
• Deliver fraud awareness activities, training and education across the business.

Skills

General underwriting knowledge

Counter fraud environment

Organisational skills

Communication

IT skills (MS Office)

Education

Insurance/fraud qualifications

Tools

Microsoft Office

Counter fraud software

OSINT tools

Job description

About the role

Serving our customers, communities, and planet a little better every day.

Salary

From £29,000 + annual bonus & benefits

Work Level

1

Location

Newcastle (Hybrid)

Office Attendance

Our hybrid working model gives you the best of both worlds. You'll need to be able to travel to our Newcastle office for this role, with attendance requirements discussed during the interview process.

Closing Date

Applications close on 02 October 2026 at 5pm.

Why this role?

Join our Tesco Insurance and Money Services Team and play a key role in helping customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every interaction is an opportunity to provide support, expertise and reassurance.

We're recruiting a Policy Validation Analyst to join our Fraud Team. This is an exciting opportunity to play a key role in the prevention and detection of application fraud across our Home and Motor portfolio. You will play a key role in shaping and delivering our fraud prevention strategy to protect our Tesco customers. By collaborating with internal teams, industry partners and external organisations, you will help identify emerging threats, share valuable intelligence and enhance the effectiveness of our fraud controls. Please note that the full title in Tesco Underwriting Ltd is Policy Validation Analyst - Claims Intelligence Analyst.

What you’ll be doing

• Completing an end to end investigation on suspected fraudulent policies across our Home and Motor portfolios.
• Using internal and external intelligence sources, data and fraud detection tools to assist with investigations.
• You will be engaging with the customer at relevant points during the investigation to maintain a strong customer outcome.
• Building relationships with industry peers and law enforcement agencies. You'll attend conferences, working groups and intelligence-sharing forums, bringing insights and best practice back into the organisation.
• Creating intelligence profiles and supporting fraud investigations while ensuring compliance with data protection requirements and intelligence-sharing protocols.
• Delivering fraud awareness activities, training and education across the business to strengthen fraud detection and prevention capabilities.

What we’re looking for: (minimum criteria)

• A working knowledge of general insurance underwriting is essential, combined with experience working within a counter fraud, financial crime or insurance fraud environment.
• Strong organisational skills, with the ability to manage workloads effectively, prioritise tasks and work independently while maintaining high standards.
• Excellent communication with the ability to work as part of a team.
• Strong IT skills, including experience using Microsoft Office applications and the ability to work confidently across multiple systems and platforms while maintaining your own professional development.

And if you have any of these, even better

• Experience using counter fraud software and intelligence-gathering tools.
• Knowledge of OSINT (Open-Source Intelligence) techniques and social media investigations.
• Experience of delivering training, presentations and delivering effective relationships.
• Progress towards, or completion of, relevant insurance, fraud or professional qualifications.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you?

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews

are expected to be held from w/c 21st September.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.