Policy & Framework Manager

Close Brothers; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Close Brothers is seeking a senior governance professional to own and govern the Retail Division’s policy frameworks, aligning them to Group Policies and Standards within a regulated banking context.

The role is based in the UK with hybrid working and requires strong stakeholder engagement, policy writing and first-line control experience across Retail businesses.

Qualifications

• Exceptional stakeholder engagement, relationship management and influencing capabilities at all levels of an organisation.
• Demonstrable experience in writing and implementing frameworks, policies, standards and procedures.
• Strong appreciation of first line control environments and governance expectations.
• Experience overseeing or assessing compliance with policies and standards.

Responsibilities

• Understand the Group Policies and Standards framework and relevant Retail requirements, and current Retail policy environment.
• Develop, write, and maintain Retail Division frameworks that underpin and align to Group Policies and Standards, ensuring frameworks are clear, practical, and tailored to the operational needs of the Retail businesses.
• Oversee divisional framework implementation across all Retail businesses.
• Monitor and challenge first line compliance with Group Policies, Standards, and divisional frameworks.
• Maintain clear and auditable traceability between Group Policies and Standard and the Divisional framework.
• Partner with first line stakeholders across Retail businesses to support effective implementation of policy and frameworks.
• Conduct a comprehensive review of existing divisional policy and procedural documentation.
• Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours

Job description

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Overall Summary

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Retail Division where you will be responsible for ensuring the development, ownership, and governance of the Retail Division’s frameworks that underpin Group Policies and Standards.

Working as part of the Governance, Risk & Control team our ideal team member will have previous experience of working in risk, controls, governance, or policy management within a regulated environment with excellent organisational skills.

Responsibilities

• Understand the Group Policies and Standards framework and relevant Retail requirements, and current Retail policy environment.
• Develop, write, and maintain Retail Division frameworks that underpin and align to Group Policies and Standards, ensuring frameworks are clear, practical, and tailored to the operational needs of the Retail businesses.
• Oversee divisional framework implementation across all Retail businesses.
• Monitor and challenge first line compliance with Group Policies, Standards, and divisional frameworks.
• Maintain clear and auditable traceability between Group Policies and Standard and the Divisional framework.
• Partner with first line stakeholders across Retail businesses to support effective implementation of policy and frameworks.
• Conduct a comprehensive review of existing divisional policy and procedural documentation.
• Set the tone within the function/business by encouraging an inclusive culture and role modelling the company values and expected behaviours

WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE:

• Exceptional stakeholder engagement, relationship management and influencing capabilities at all levels of an organisation.
• Demonstrable experience in writing and implementing frameworks, policies, standards and procedures.
• A strong appreciation of first line control environments and governance expectations.
• Experience overseeing or assessing compliance with policies and standards.
• An ability to interpret Group-level requirements and translate them into practical divisional frameworks.

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE

• Worked within a Chief Controls Office or centralised governance function.
• Knowledge of FCA regulatory expectations and Consumer Duty principles.
• Experience managing traceability or policy mapping structures.
• Familiarity with GRC systems or policy management tools.
• Data analysis tools exposure (Power BI, SQL)
• Professional qualifications (e.g., ACA, ACCA, IRM, ORM, AQ).

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [e-mail] or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits: https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion ¦ Close Brothers Group