Policy Administrator

United Parcel Service of America, Inc.; Dordon CP; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading logistics company in the UK is looking for a full-time policy administrator to support their underwriting group. The ideal candidate should be proactive, detail-oriented, and customer-focused, managing insurance applications and compliance. A salary ranging from £28k–£33k per year is offered, along with remote work opportunities and employee benefits.

Benefits

UPS employee shipping discounts

Opportunities for internal promotion

Industry-leading training

Employee assistance programme

Qualifications

• Proficient in using CRM systems.
• Studying towards or interested in developing an insurance certification.
• Excellent communication skills in both written and verbal English.

Responsibilities

• Process insurance applications and respond to requests for information.
• Update operational systems for compliance with policies.
• Coordinate communication with sales managers.

Skills

Attention to detail

Problem-solving skills

Customer-focused mindset

Proficiency in CRM systems

Written and verbal communication

Education

Insurance certification (in progress or interest)

Tools

MS Office (Word, PowerPoint, Excel)

Job description

UPS Capital, a wholly owned subsidiary of UPS, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains. We are looking for a new team member to support our underwriting group as a full-time policy administrator who is able to work independently, proactively and with excellent attention to detail.

What you’ll do

• Process insurance applications and respond to internal and external requests for information.
• Update operational systems to maintain compliance with bound policies and contractual agreements.
• Ensure quality and adherence to departmental guidelines.
• Process policy modifications and renewals for existing customers.
• Assist with other policy administration activities.
• Perform tasks ensuring quality and overall complete customer service.
• Coordinate communication with UPS Capital sales managers in their support of managing customer opportunities.
• Investigate customer shipping background and behaviours.
• Process Risk Assessment Criteria (RAC) Requests.
• Ability to manage multiple tasks and prioritise effectively.
• Strong attention to detail and problem‑solving skills.
• A customer‑focused mindset with a proactive approach to service delivery.
• Proficient in using CRM systems and MS‑Office (Word, PowerPoint, Excel).
• Studying towards or interested in developing an insurance certification.
• Excellent communication skills in both written and verbal English; additional language skills in German, French or Italian are beneficial.

What you’ll get

• A salary in the range of £28k–£33k per year, depending on experience.
• UPS employee shipping discounts.
• Opportunities to progress with our "promotion from within" policy.
• Industry‑leading training.
• Employee assistance programme.
• Remote work opportunities, including the supply of all necessary equipment.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill and passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.