Policy Administrator

UPS Supply Chain Solutions; City Of London; Remote; GBP 28,000 - 33,000; Full time

Job summary

A leading global logistics provider is seeking a full-time Policy Administrator to support their underwriting group. This role requires strong attention to detail, problem-solving abilities, and excellent communication skills in English. The position offers a salary range of £28k - £33k per year along with employee shipping discounts and growth opportunities. Remote work options are available, making it ideal for proactive candidates who thrive in a team environment.

Benefits

Employee shipping discounts

Opportunities for promotion

Industry-leading training

Employee assistance programme

Remote work opportunities with necessary equipment

Qualifications

• Strong attention to detail and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication skills in both written and verbal English.

Responsibilities

• Process insurance applications and respond to requests.
• Update systems to maintain compliance with policies.
• Ensure quality and adherence to departmental guidelines.
• Assist with policy administration activities.
• Coordinate communication with UPS Capital sales managers.

Skills

Attention to detail

Problem-solving skills

Customer-focused mindset

CRM systems proficiency

MS Office skills (Word, PowerPoint, Excel)

Communication skills in English

Additional language skills (German, French, Italian)

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

UPS Capital, a wholly owned subsidiary of UPS, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains. We are looking for a new team member to support our underwriting group as a full-time policy administrator who is able to work independently, proactively and with excellent attention to detail.

What you’ll do

• Process insurance applications and respond to internal and external requests for information.
• Update operational systems to maintain compliance with bound policies and contractual agreements.
• Ensure quality and adherence to departmental guidelines.
• Process policy modifications and renewals for existing customers.
• Assist with other policy administration activities.
• Perform tasks ensuring quality and overall complete customer service.
• Coordinate communication with UPS Capital (UPSC) sales managers in their support of managing customer opportunities.
• Investigate customer shipping background and behaviours.
• Process Risk Assessment Criteria (RAC) Requests.

What you'll get

• A salary in the range of £28k - £33k per year, depending on experience.
• UPS employee shipping discounts.
• Opportunities to progress with our "promotion from within" policy.
• Industry‑leading training.
• Employee assistance programme.
• Remote work opportunities, including the supply of all necessary equipment.

What you’ll need

• Ability to manage multiple tasks and prioritise effectively.
• Strong attention to detail and problem‑solving skills.
• A customer‑focused mindset with a proactive approach to service delivery.
• Proficient in using CRM systems and MS‑Office – Word, PowerPoint, Excel skills.
• Studying towards or interested in developing an insurance certification.
• Excellent communication skills in both written and verbal English; additional language skills in German, French or Italian are beneficial.

Your career at UPS Capital

Great opportunities for discovering your potential in a globally successful company. Teamwork and passion for your job are the basis for a career that you can rely on for the long term. For a future that gets you further than you may have ever expected.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.