Police Community Support Officer - Birmingham, Cardiff, Liverpool, Manchester, Newcastle, Swans[...]

British Transport Police; Manchester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A national police force is seeking Police Community Support Officers (PCSOs) across various locations, including Manchester. Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement. Responsibilities include conducting patrols, victim care, and supporting police officers. This full-time position comes with a competitive salary, shift allowances, and opportunities for internal progression.

Benefits

28 to 30 days holiday

Travel benefits

Continuous learning opportunities

BTP GPP Police Staff Pension Scheme

Qualifications

• Excellent customer service skills and a passion for community engagement.
• Prepared to work shifts, including weekends and bank holidays.

Responsibilities

• Conduct visible patrols at stations.
• Provide victim care and manage security threats.
• Build relationships within the community.

Skills

Resilience

Customer service skills

Community engagement

Job description

Police Community Support Officer - Birmingham, Cardiff, Liverpool, Manchester, Newcastle, Swansea, Pontypridd and Oxford

British Transport Police

£45,228 per year - estimated ?
Permanent
Full time
NEW

Join us at British Transport Police (BTP) as we recruit PCSOs (Police Community Support Officers) to make a difference in our communities

Superintendent David Rams said: "Our Police Community Support officers are an integral part of our British Transport Police family. They carry out vital work across the railway network to keep passengers and staff safe. We care deeply about our Police Community Support officers who deliver an exceptional service to our communities across England and Wales."

Is the role for you?

BTP is seeking PCSOs to join our team, protecting and serving the railway environment and its community to minimise disruption, crime, and fear of crime. This role is crucial to our mission.

Like Home Office PCSOs, BTP PCSOs focus on enforcing BTP Byelaws within the railway environment, offering diverse responsibilities where no two days are the same. Responsibilities include:

• Conducting visible patrols at stations
• Victim care
• Security threat management
• Minor crime investigations
• Community relationship-building
• Supporting PCs

Unlike Home Office police forces, our PCSOs are trained and equipped with handcuffs.

Ideal candidates should demonstrate resilience, excellent customer service skills, and a passion for community engagement and partnership-building. PCSOs should be prepared to work shifts, including weekends and bank holidays.

Locations

We are looking for PCSO's within our C Division: Birmingham, Cardiff, Liverpool, Manchester, Newcastle, Swansea, Pontypridd and Oxford.

In return for your commitment, you will receive:

• Competitive salary: £28,486.92 rising up to £31,895.68 and up to 20% shift allowance.
• A minimum of 15% shift allowance will be received upon completion of 8 weeks training. Shift allowance can be up to 20% but will default to 15% in the first instance. This will increase year on year, until you reach the top spine point.
• Benefits including 28 rising to 30 days holiday, travel benefits, and access to internal progression opportunities.
• Continuous learning and development opportunities supported by our in-house talent & development teams. Including internal progression to become a Police Officer.
• BTP GPP Police Staff Pension Scheme is administered by Royal London. It's a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail].

Are you eligible?

You will be ineligible to apply if:

• You have been unsuccessful in the last 6 months for the role of PCSO with BTP.
• If you have been unsuccessful following your application or online ability testing for Police Officer, Special Constable or PCSO, you must await 6 months before reapplying to any of these roles.
• You have been unsuccessful following BTP vetting checks within the last 12 months.
• You have ever received a custodial sentence this includes suspended sentences (other cautions, convictions and involvement with the police must be declared but are not necessarily a bar to employment).
• You have previously been dismissed from another force or you currently have a live investigation.
• You have been declared bankrupt, have a CCJ or an un-managed IVA.
• You have tattoos that are deemed offensive; tattoos on face and neck will be considered on a case-by-case basis.
• You do not have permanent right to live and work in the UK.
• You have not resided consistently in the UK for the past 3 years.

The Pension:

BTP GPP Police Staff Pension Scheme is administered by Royal London. It's a defined contribution scheme, offering employees the flexibility to vary their pension contributions from 4.4% to 12% of their salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail].

Please note if you are an existing member of Police Staff in the RPS your pension will not be affected.

Want to apply?

Apply now! The closing date for applications is midnight on 25th January 2026.
As part of the application process, you will be required to complete a Situational Judgement Test (SJT). Please note that if you do not pass the SJT, your application will not progress further at this time. However, you are welcome to reapply in the future once the reapplication period allows. For further information on eligibility criteria and application process, please refer to the attached recruitment pack.

It is also advisable to apply after attending a Q&A with the Recruitment Team.

This is an ongoing opportunity, so while immediate placement may not be guaranteed, successful applicants will be considered for up to 12 months from when you receive a conditional offer of employment.

Any questions?

If you want to ask us any awkward or 'obvious' questions, if you are unsure whether your personal circumstances are suitable for a career as a PCSO but don't know how to talk to us about it or have any questions about the application process, please email our friendly and helpful team where we will be happy to help: [e-mail]. To reassure you, anything you ask us will be in the strictest confidence and will not form part of your application.

We are committed to protecting the public and supporting the community. Join the British Transport Police today.