Poker Room Manager - Lead & Elevate Customer Experience

The Rank Group; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading casino operator is seeking a Poker Room Manager for their location in Manchester. This role involves supporting dealers, building customer relations, and ensuring compliance with gaming regulations. The ideal candidate should possess excellent customer service skills and extensive knowledge of poker games. Join a team that values passion, performance, and care, offering competitive salary and benefits.

Benefits

Competitive annual salary

Tips: Share of uncapped tips

Paid breaks

Holiday entitlement: 28 days

Pension scheme contribution

Life insurance coverage

Long service awards

Access to online learning

Free team uniform

Retail discount scheme

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Excellent customer service skills and ability to handle multiple issues.
• Extensive knowledge of the games in the Poker Room.
• Understanding of rules for Tournament and Cash Game play.
• Experience in leading a team.

Responsibilities

• Support dealers to deliver an exceptional poker experience.
• Build strong relationships with customers.
• Ensure smooth operational transitions.
• Monitor poker room performance and compliance.
• Drive customer engagement through promotions.

Skills

Customer service skills

Knowledge of poker games

Team leadership

Job description

A leading casino operator is seeking a Poker Room Manager for their location in Manchester. This role involves supporting dealers, building customer relations, and ensuring compliance with gaming regulations. The ideal candidate should possess excellent customer service skills and extensive knowledge of poker games. Join a team that values passion, performance, and care, offering competitive salary and benefits.