Podiatry Administrator/Healthcare Assistant | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent healthcare trust in Greater London is seeking a full-time administrator and clinic assistant to join their Podiatry team. The ideal candidate will have experience as a healthcare assistant and in administration, as well as familiarity with electronic patient systems like Cerner. Responsibilities include managing appointment scheduling, assisting patients, and performing basic clinical support. The role is fast-paced and requires excellent communication skills. This position offers an opportunity to contribute to patient care in a busy NHS environment.

Qualifications

• Background as a clinical support worker or healthcare assistant.
• Experience with patient administration.
• Familiarity with electronic patient systems.

Responsibilities

• Monitor appointment slots for efficient clinic usage.
• Assist with the induction of new staff members.
• Register new patient appointments and handle queries.
• Perform clinical observations and assist in procedures.
• Manage clinic communications using NHS.net.

Skills

Clinical support worker experience

Administration experience

Knowledge of electronic patient systems

Excellent communication skills

Tools

Cerner

NHS.net

Job description

We are looking for an enthusiastic, motivated and reliable full‑time administrator and clinic assistant to join our very busy, efficient and friendly Podiatry team; based at Northwick Park and Ealing Hospitals.

The ideal candidate will have a clinical support worker / health care assistant background as well as administration experience. They should have knowledge and experience of electronic patient systems such as Cerner.

The role will be a mix of front desk, patient‑related administrative duties and basic clinical support alongside the Podiatrists in clinic.

We welcome experienced NHS receptionists, health care assistants with administration experience as well as candidates with related experience and are willing to learn.

Responsibilities

• Monitoring appointment slots, to ensure fully utilised
• Assist the Team Leader with the induction of new staff
• Answer general queries on the emergency foot email
• Register new patient appointments and transport
• Book follow‑up appointments as per Podiatrists requests
• Block/open podiatry clinics
• Cancel/rearrange appointments as per clinician request. Use Cerner to update patient records
• Allocate clinic appointments using Cerner
• Use NHS.net for communication
• Monitor the emergency foot generic email and forward new referrals to triaging podiatrist at each site
• Regularly check answerphone
• Contact patients by telephone to cancel and rearrange appointments, answer, and deal with a variety of telephone enquiries on the generic phone number
• Greeting patients arriving for appointments
• Rebook appointments to patients who are unable to attend
• Ensuring the Department’s ‘failure to attend’ policy is followed
• Perform patient blood glucose and clinical observations testing as required
• Ensure the availability of snacks and beverages for patients as necessary
• Assist patient to the toilet and supervise them whilst using if required due to impaired mobility
• Escort or assist transfer patient to Xray or Pharmacy department during their clinic appointment if required
• Assist in clinical procedures that training is provided for by the Podiatry team and the OPD Nursing team
• Be aware of individual patient needs

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

This advert closes on Wednesday 10 Dec 2025.