Podiatry Administrator

NHS; Truro; On-site; GBP 25,000; Full time

Job summary

A regional healthcare provider is seeking a dynamic Administrative Support staff member to join their podiatry service in Truro. This full-time role encompasses initial patient triage assessments and administrative duties, ensuring comprehensive support for healthcare staff. Applicants need a strong background in office administration and excellent communication skills. The post is permanent with an annual salary of £24,465. Healthcare experience is desired but not mandatory.

Qualifications

• Experience of using electronic and paper based systems.
• Knowledge of data protection/confidentiality.

Responsibilities

• Initial administrative stage of patient triage assessment for all new podiatry patients.
• Provide full administrative support to various key functions within the podiatry service.
• Work with other post holders to ensure coverage of the emergency telephone line.

Skills

Ability to prioritise workload

Time management skills

Excellent communication skills

Education

Good general education including English and Maths

NVQ or RSA 2 or equivalent experience

General office experience working within a team

Job description

Job Summary

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: Cornwall Foundation Trust, Royal Cornwall Hospitals NHS Trust, Cornwall and Isles of Scilly Integrated Care Board. If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

Responsibilities

The Cornwall Foundation Trust podiatry service is looking for a dynamic and enthusiastic individual to join their administration team. The team supports the day-to-day running Monday to Friday of the countywide podiatry service, mainly answering patient appointment queries either by telephone or email, registering referrals and ensuring comprehensive administration support is given to the clinicians when required. The administration team consists of 5 members plus the service's business support supervisor.

• Initial administrative stage of patient triage assessment for all new podiatry patients.
• Working with other post holders countywide to ensure that the "Hot Foot Line" (emergency telephone line and email account) is covered 9am to 5pm Mon‑Fri, 52 weeks per year.
• To provide full administrative support to various key functions within the podiatry service setting and/or clinical team.

Person Specification

Knowledge and Abilities (Essential)

• Knowledge of data protection/confidentiality

Knowledge and Abilities (Desirable)

• Knowledge of RiO

Education, Qualifications and Experience (Essential)

• General office experience working within a team
• Experience of using electronic and paper based systems
• NVQ or RSA 2 or equivalent experience
• Good general education including English and Maths (To GCSE or equivalent)

Education, Qualifications and Experience (Desirable)

• Healthcare / NHS administrative experience

Skills and Aptitude (Essential)

• Ability to prioritise workload. Time management skills
• Excellent communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Cornwall Partnership NHS Foundation Trust

Address: Truro Health Park, Infirmary Hill, Truro, TR1 2JA

Website: https://www.cornwallft.nhs.uk/

Job Details

Reference number: 201-25-912

Job location: Truro Health Park, Infirmary Hill, Truro, TR1 2JA

Contract: Permanent

Working pattern: Full-time

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year Per Annum

Date posted: 12 December 2025