Pod Supervisor

Screwfix Direct Ltd; Whitley Bay; Hybrid; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Cycle to work scheme

Discounts at Screwfix & B&Q

Share plans

Health & wellbeing resources

Job summary

Screwfix Direct Ltd is seeking a Service Assistant in Whitley Bay to support customer service and store operations. The role is open to full or part-time applicants and offers a rate of £14.08 per hour in a permanent position.

You will report to the Pod Manager, help maintain safety and high standards, and work independently at times while balancing workload and communication with colleagues. A values‑driven, inclusive environment is emphasised.

Responsibilities

• Support strong customer service and operational performance, ensuring tasks are completed safely and to a high standard.
• Work independently for significant periods, confidently making decisions, managing workload, and maintaining clear communication while lone working.
• Be a hands‑on leader, role‑modelting company standards, ensuring processes are followed, and supporting delivery of business initiatives.

Job description

• Morrisons Car Park, Hillheads Road, Whitley Bay, NE25 8HN
• Upto £14.08 per hour
• Open to Full Time or Part Time (20 - 35.75 hours) - Permanent

Position is open to full or part time applications.

Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).

From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.

Reporting to the Pod Manager, you will support strong customer service and operational performance, ensuring tasks are completed safely and to a high standard. You will work independently for significant periods, confidently making decisions, managing your workload, and maintaining clear communication while lone working.

You’ll help create an inclusive and positive environment, collaborating effectively and consistently doing the right thing for the team and the customer. As a hands‑on leader, you will role‑model company standards, ensure processes are followed, and support the delivery of business initiatives.

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Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

As well as discounts at Screwfix and B&Q, you can save money at other major high street retailers.

Share Plans

Become a Kingfisher shareholder with a variety of schemes to choose from.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and free 7-day pass.

Simply Health

From dental care to acupuncture, you can customise your health plan and claim back money for treatments.

Long Service Awards

From extra pay to bonus holiday days, we’ll celebrate your milestones with tangible rewards. It’s our way of thanking you for building a career with us.

Pension

With our award-winning pension plan, you choose your contribution amount and we add as much as 14% per month.

Life Cover

If you opt into our pension scheme, you’ll receive up to 4x your annual salary through Death in Service payment.

Retail Trust

Look after your mental health with free wellbeing resources, including a confidential counselling service.

Screwfix and B&Q Discounts

As a member of the Kingfisher group, you’ll enjoy 20% off all B&Q and Screwfix products.

Mind Training

We’ve partnered with Mind, the UK’s leading mental health charity, to our colleagues the support and tools needed to look after your mental health.

Screwfix Community

Whether you’re working from our stores, our offices or your home, you can easily stay in touch with colleagues and access the resources you need.

Self-Development

Whether you want to advance your job related skills or learn how to play the guitar, take advantage of our amazing learning tools on offer such as LinkedIn Learning.

Enhanced Family Leave

Our Enhanced Family Leave policy and resources are inclusive for all parents and include competitive pay terms, going above and beyond statutory requirements.

Training programmes

We’re growing, and we want our people grow with us. That’s why we pull out all the stops to make sure our people continue to learn and develop new skills. It’s all about giving you the tools to build a career that’s right for you.

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First Steps to Management

This 16 week programme is open to Service Assistants looking to make the first step into management. Learning specialist skills on‑the‑job, this programme offers a clear path to a Trade Counter Supervisor role.

Power Up to Trade+

Want to power up your career? A 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.

Trade Up to Branch Manager

Over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.

Learning for Life

At Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.

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“You get a different range of tasks every day. One day doing delivery, the next serving customers.”

“You get a different range of tasks every day. One day doing delivery, the next serving customers.” Joshy Phillips | Service Assistant

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.”

“My day is really varied: customer service at the till, picking orders, doing deliveries, stocking shelves and doing store repro.” Thiago | Trade Counter Assistant

“The supervisor position is a really good opportunity to learn and progress”

Be yourself
at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, ‘Us’ is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

• Morrisons Car Park, Hillheads Road, Whitley Bay, NE25 8HN
• £14.08 per hour
• Open to Full Time or Part Time (20 - 35.75) - Permanent