POAS Team Leader

Ministry of Justice; Birmingham; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Annual leave

Pension

Training opportunities

Flexible working

Job summary

The Ministry of Justice is recruiting a Team Leader in Birmingham to manage a team of administration officers within POAS. You will oversee performance against targets, drive quality, and support continuous improvement across functions such as Post, Scanning, Payments, Filing and Casework.

This role supports hybrid working, requires strong leadership, engagement with staff wellbeing, and collaboration with other teams.

Qualifications

• Experience leading and developing a team of staff within a public sector or similar environment.
• Strong understanding of HR policies and performance management procedures.
• Ability to communicate clearly and make decisions with stakeholders.
• Commitment to diversity, equality and inclusion.

Responsibilities

• Lead and manage a team of administration officers to meet performance targets.
• Conduct regular quality checks and provide feedback to improve efficiency.
• Collaborate with other Team Leaders to streamline processes and enhance the customer experience.
• Coordinate meetings and develop working relationships across departments.
• Ensure staff wellbeing and uphold health and safety policies.

Skills

Leadership

People management

Performance management

Change management

Communication

Tools

MS Teams

Job description

The role advertised is for a Team Leader with direct line management of a team of administration officers within POAS, based in Birmingham. There are various functions within POAS such as Post, Scanning, Payments, Filing, Casework, Registration, Quality Assurance and Complaints. Successful applicants will be allocated to roles based on business needs at the time of recruitment. All staff from Administration Officer to Higher Executive Officer are mobile grades within the civil service, therefore movement within the POAS and OPG will be dependent on business needs. The successful candidates will be based in Birmingham. You will support and contribute to performance of the POAS 40 Day AACT by ensuring your teams targets are met.

• You will ensure staff achieve Minimum Performance Expectations agreed in your area and quality target of 95%.
• You will perform regular dip sampling/quality checks of your team's stat sheets/work, providing feedback, monitoring and reducing downtime.
• You will work with other Team Leaders to review processes, make recommendations for improvements to enhance the customer experience contributing to continuous improvement opportunities.
• You will organise, lead and participate in team meetings, developing working relationships across your department, POAS, Operations directorate and wider OPG.
• You will act as a role model for staff, demonstrating behaviours within the MOJ Leadership statement and OPG values.
• You will proactively manage the team's wellbeing by engaging with staff regularly, supporting and contributing to wider engagement plans.
• You will be clear, honest and transparent in your communication and leadership, making decisions that involve the relevant people at the right time.
• Manage your team within the office and remotely, providing support and guidance to help them continue to perform their roles in a safe environment
• You will regularly review operational processes in your area and identify areas for improvement, supporting your teams through change.
• You will develop your staff ensuring they receive the appropriate training and support for their job role.
• You'll take responsibility for your own learning and development with the support and guidance from your line manager.
• You will promote and implement diversity and equality of opportunity in all areas of work supporting initiatives within the organisation
• You will have a good knowledge of HR policies where you will identify poor performance, attendance and conduct issues taking action as appropriate in accordance with MOJ policy, whilst also recognising positive performance using reward and recognition schemes.
• You will contribute to the development of business transformation finding ways to be efficient, flexible and exploiting digital channels.
• You will take responsibility for the health and safety of others and abide by relevant Health and Safety Procedures and policy.
• You may be asked to undertake ad-hoc projects as agreed with Unit and Delivery Managers which are in line with the skill set of this post.

Agreed Expectations The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.

If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles.

At interview candidates should expect questions on:

• Strengths relevant to the role
• The following Behaviours at Level 2 + Leadership + Making Effective Decisions
• A practical assessment which will be an 8-minute presentation with visual aids to assess your ability to communicate and influence with others.

Strengths questions are not shared in advance. All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview.

This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules. From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place. If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) - See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location's respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ's terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet.

The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy.

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The MoJ offers a range of benefits:

• Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years' service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
• Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
• Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
• Networks The opportunity to join employee‑run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.
• Support
  • A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
  • Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
  • For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
  • Paid paternity, adoption and maternity leave.
  • Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order

• To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [e-mail]);
• To Ministry of Justice Resourcing team ([e-mail]);
• To the Civil Service Commission (details available here)

As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns.