PMO Lead

Amber Labs; Greater London; Hybrid; GBP 80,000 - 120,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Personal training budget

Employer pension contributions

EV scheme after one year

Job summary

Amber Labs is seeking a skilled PMO Lead for hybrid work in London to manage a significant public sector partnership. This senior role requires strong leadership and expertise in governance frameworks.

Key responsibilities include establishing governance processes, data reporting, and coordinating stakeholder communications. The ideal candidate has over 10 years of experience in PMO or delivery operations and excels in managing complex programs.

Benefits include medical insurance, 25 days annual leave, and a collaborative work culture.

Qualifications

• 10–15+ years’ experience in PMO, programme governance, or delivery operations.
• Proven experience establishing governance frameworks.
• Strong stakeholder management skills.

Responsibilities

• Establish and maintain a robust governance framework.
• Own and develop dashboards and reporting packs.
• Coordinate input across internal teams and stakeholders.

Skills

Stakeholder management

Data analysis

Governance frameworks

Leadership

Project management

Communication

Education

10–15+ years in PMO, programme governance, or delivery operations

Tools

Excel

Power BI

Monday.com

Job description

Location: Hybrid – 1 day a week in London

Type: Permanent, Full-time

Clearance Requirement: BPSS Eligible

Role Summary

We are seeking a highly organised, analytical, and commercially astute PMO Lead to support the effective management and growth of Amber Labs’ largest public sector partnership.

Reporting to the Strategic Account Lead, and working closely with Delivery and Operations leadership, this role will act as the backbone of structured account execution. You will drive governance, reporting, and data integrity across a complex portfolio of client and partner engagements, ensuring consistency, transparency, and high performance.

This is a senior, hands‑on role requiring strong leadership, the ability to operate autonomously, and the confidence to engage at senior and executive levels from day one.

Key Responsibilities

1. Governance & Account Management

• Establish and maintain a robust governance framework, including meeting cadence, reporting packs, and action tracking (weekly, monthly, executive).
• Standardise project and programme management approaches across the account, ensuring consistent planning, tracking, and execution.
• Provide structured oversight across multiple workstreams, ensuring alignment between delivery, operations, and commercial objectives.
• Ensure compliance with internal standards and governance expectations.

2. Data, Reporting & Performance Insight

• Own and develop dashboards, reporting packs, and templates to provide clear visibility of:
• Pipeline health and conversion rates
• Resource demand and utilisation
• Programme and portfolio performance
• Produce insight‑led reporting, highlighting risks, blockers, and opportunities across customer groups.
• Ensure data accuracy and integrity across systems (e.g. HubSpot, Monday.com, Xero), reconciling commercial and delivery data regularly.
• Track demand through structured processes, ensuring clear ownership, accountability, and progression.
• Own the Statement of Work (SoW) process end to end - including orchestrating and monitoring Statements of Work (SoW), including progress, delays, extensions, and associated risks.
• Track budgets, costs, and financial performance across programmes.
• Identify and escalating commercial risks (e.g. delayed starts, resourcing gaps) and quantify impact on revenue and margin.
• Support the Strategic Account Lead in balancing operational delivery with commercial objectives. Ownership of the contract change process including liaising with the client for contract change approval.

4. Stakeholder Coordination & Continuous Improvement

• Coordinate input across internal teams (Delivery, Operations, Talent, Finance) and client stakeholders to ensure consistent and reliable information flow.
• Build strong, credible relationships with stakeholders across business and technical domains (e.g. IT, Operations, Risk).
• Identify process inefficiencies and bottlenecks, recommending data‑driven improvements to accelerate demand conversion and delivery.
• Develop and embed reusable governance models, templates, and best practices across strategic accounts.
• Risk and issue management
• Change control
• Status tracking and reporting
• Delivery assurance
• Support complex transformation programmes and roadmaps, ensuring progress is effectively tracked and communicated.
• Utilise tools such as MS Project, Clarity, Open Workbench (or equivalents) to manage planning and reporting.

Ideal Candidate Profile

• 10–15+ years’ experience in PMO, programme governance, or delivery operations within consulting, digital, or public sector environments.
• Proven experience establishing governance frameworks and bringing structure to complex programmes or accounts.
• Strong stakeholder management skills, with the ability to engage confidently at senior and executive levels.
• Highly organised, detail‑oriented, and deadline‑driven, with a track record of delivering in fast‑paced environments.
• Strong commercial awareness, with experience operating in contract‑driven delivery environments – specifically contractual obligations.
• Advanced capability in Excel/Google Sheets and reporting tools (e.g. Power BI, Monday.com).
• Comfortable working in ambiguity, proactively creating structure, and driving outcomes independently.
• Experience in secure or government environments (e.g. MoJ, Home Office) is highly desirable.

Key Attributes

• Professional, credible, and personable in all interactions
• Strong leadership capability with a proactive, “ownership‑first” mindset
• Analytical thinker with the ability to turn complexity into clarity
• Confident in challenging constructively and driving accountability

What we offer

• 25 days annual leave plus public holidays, so you can actually switch off
• Private medical insurance with Bupa
• Remote‑first working with a base at Liverpool Street when you want it
• A personal training budget to invest in your growth, however that looks for you
• Perkbox, giving you access to hundreds of perks and discounts across eating out, shopping, wellness, entertainment and more
• EV scheme after one year of service, supporting you in making the switch to electric
• Regular team socials with a group of people who genuinely enjoy working together
• Employer pension contributions
• And most importantly, the chance to be part of something from the ground up. Amber Labs is growing fast and the people joining now will shape what this business becomes

Why Join Us?

• Opportunity to work on a high‑profile public sector account within a growing consultancy
• Collaborative and fast‑paced environment with a focus on delivery excellence
• Exposure to senior stakeholders and complex, large‑scale programmes

Diversity & Inclusion at Amber Labs

At Amber Labs, we believe diversity drives innovation and creativity. We are committed to fostering a workplace where everyone feels welcomed and valued.

• Candidates must be eligible for BPSS clearance
• Unfortunately, we are unable to consider candidates requiring sponsorship

What Happens Next?

Following application review, our Talent Acquisition team will be in touch to discuss next steps. The process typically involves two interview stages.