Plumbing Engineer - Stoke-on-Trent

HomeServe UK; Walsall; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Pension

33 days holiday

Tools provided

Overtime pay

Training & development

HomeServe Cover 8 policy

Salary sacrifice

Uniform & PPE provided

Job summary

HomeServe UK is seeking a Plumbing Engineer to service customers in their homes, carrying out repairs and maintenance across plumbing systems. You’ll diagnose issues, perform 1st and 2nd fix work, and manage jobs with a strong Customer Service focus.

The role is field-based with variety and autonomy, offering a comprehensive package and ongoing training. A £1,500 first-year bonus is included alongside a competitive salary.

Qualifications

• Experience in 1st and 2nd fix plumbing.
• Experience working in domestic properties.
• Full UK driving licence (max 6 penalty points).
• Ability to work independently and solve problems on site.
• Positive, proactive approach to your work.

Responsibilities

• Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework.
• Completing 1st and 2nd fix plumbing work in domestic properties.
• Repairing and maintaining household plumbing systems.
• Managing jobs independently while delivering excellent customer service.
• Representing HomeServe in customers’ homes with professionalism and care.

Skills

1st & 2nd fix plumbing

Domestic properties

Driving licence (UK)

Problem solving

Independent worker

Job description

Join HomeServe as a Plumbing Engineer and play a vital role in keeping our customers’ homes running smoothly.

• Location: Stoke-on-Trent
• Salary: £36,720 - £40,120 (depending on experience) + £1,500 guaranteed bonus in your first year
• Hours: You will average 40 hours per week (including evenings, weekends and bank holidays)

What you’ll be doing

As a Plumbing Engineer, you’ll work in customer’s homes carrying out repairs and maintenance across a range of plumbing systems.

Your day-to-day will include:

• Diagnosing and fixing plumbing issues such as leaks, faults and damaged pipework
• Completing 1st and 2nd fix plumbing work in domestic properties
• Repairing and maintaining household plumbing systems
• Managing jobs independently while delivering excellent customer service
• Representing HomeServe in customers’ homes with professionalism and care

This is a field-based role where no two days are the same, giving you variety and autonomy in your work.

What you’ll get

HomeServe offers a competitive package designed to support you both at work and at home:

• Competitive salary + £1,500 guaranteed bonus (year one)
• Paid overtime opportunities
• Pension scheme with income protection
• 33 days holiday (buy/sell options)
• All tools, uniform & PPE provided
• Access to industry-leading training & ongoing development
• Free HomeServe Cover 8 policy
• Smart tech salary sacrifice (Ikea/Currys)

About You

What we’re looking for

• Experience in 1st and 2nd fix plumbing
• Experience working in domestic properties
• Full UK driving licence (max 6 penalty points)
• Ability to work independently and solve problems on site
• A positive, proactive approach to your work

Training and support

We’ll give you everything you need to succeed from day one:

• Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office
• Week 2: On-the-job training alongside an experienced HomeServe Plumbing Engineer

(Where required, we will pay for your accommodation and meal allowance for your induction).

At HomeServe you’ll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers’ lives.You’ll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done.

We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most.

About Us

HomeServe has got over 30 years' experience taking care of the nation’s homes. From home emergency cover to one-off repairs, we’re here 24/7. Whether it’s plumbing, drainage, heating or electrics, our home experts are ready to get the job done.