Plumber (Grade 12)

Somerset Council; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local authority in the United Kingdom is seeking a skilled plumber to contribute to the maintenance and repair of their social housing properties. The role includes responsive repairs and ensuring health and safety standards are met. Ideal candidates will hold relevant plumbing qualifications and have experience in the field. This position offers an immediate start with a focus on customer satisfaction and effective service delivery.

Qualifications

• Apprenticeship in plumbing or equivalent certification.
• Experience in fault finding and repairs in plumbing.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Perform responsive repairs to occupied homes.
• Maintain plumbing installations for health and safety.
• Collaborate with internal departments and stakeholders.

Skills

Problem-solving

Communication skills

Teamwork

Customer service skills

Attention to detail

Education

Apprenticeship / City and Guilds in Plumbing Levels 2

Good standard of education (GCSE’s in English and Math at grade C or higher)

Job description

Job Category: Trade & Operatives

Location: The Deane Depot, Somerset Council

Hours Per Week: 37.00

Start Date: Immediate start

Start Time: 08:00

End Time: 16:00

Salary: £13.69

To contribute to the provision of an excellent responsive repairs and void repairs service for Somerset Council’s residents. Continuously improve the social housing stock and renew/repair/maintain the properties in line with required standards.

To provide a high quality and customer focused repairs and maintenance service to communal areas, tenanted properties and empty homes. Continuously improve the social housing stock by repairing, maintaining and renewing the housing stock in line with required standards.

The Somerset West and Taunton housing team own 5600 properties within their social housing stock. The majority of these repairs are undertaken with our own in‑house contracting arrangements. Provision of an effective and efficient repairs service for its tenants is essential to ensure excellent customer satisfaction, meet tenancy and legislative requirements for water and hygiene safety, and maintain the asset value of the property stock portfolio.

You will have a main trade of plumbing, you could be working on your own if carrying out responsive repairs to occupied homes, or with others if working in empty properties or communal areas.

This role is critical to maintaining safe plumbing installations to maintain the health and safety of our residents and others.

Qualification / Knowledge / Experience / Skills

Qualifications

Essential

• Apprenticeship / City and Guilds in Plumbing Levels 2
• Committed to CPD
• Good standard of education (GCSE’s in English and Math at grade C or higher)

Desirable

• Apprenticeship / City and Guilds in Plumbing Levels 3
• Level 2 diploma
• Unvented Hot Water Storage System Certificate
• City and Guilds maintenance operations NVQ2 (plastering, tiling, carpentry, painting and decorating, kitchen fitting, flooring, screeding, etc.)
• Health & Safety Qualification

Knowledge

Essential

• Legionella awareness / risk assessment
• Diagnose plumbing and piping problems
• Troubleshoot System Failures
• Technical knowledge of machinery and tools
• Competent in the use of Microsoft Office
• Principles of good customer service
• Understands the principles of data protection
• Knowledge and understanding of Health & Safety legislation and requirements

Desirable

• Local Government knowledge
• Understanding of the Housing sector
• Experience and knowledge of condensation, damp and mould, and the associated preventative works
• Understanding of other trade roles

Experience

Essential

• Proven experience working in this field
• Experience in fault finding, carrying out remedial repairs and carrying out improvement works such as replacement kitchens or bathrooms
• Ability to use and update computerised devices (including handheld smartphone or tablet PC)

Desirable

• Experience working in social housing
• Experience working in occupied premises
• Experience of working with customers who may be vulnerable or have support needs

Skills

Essential

• It is essential for the post holder to have the ability to problem solve on their own and liaise with others when required. This will include working with vulnerable tenants, contractors, internal departments and regulatory organisations
• Physically able to move heavy items may be a requirement of the role, especially when working alone
• It is essential for the postholder to have good communication skills
• Excellent team working skills and customer service abilities
• Ability to use and update computerised devices (including handheld smartphone or tablet PC)
• Flexible and able to multitask
• Good level of accuracy and attention to detail
• Persuasive and encouraging adopting a coaching style to enable customers to understand tasks being varied out
• Problem solving and decision making, resolving issues under time constraints
• Commitment to continued professional development