Plumber

Mears Group; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Company van and fuel card

25 days annual leave

Employee Assistance Programme

Pension scheme

Cycle to Work

Job summary

Mears Group is seeking an experienced Plumber in Birmingham to join our responsive repairs team. You will perform a wide range of domestic plumbing tasks in occupied social housing, ensuring safety, quality, and resident satisfaction.

You will carry out repairs, diagnose issues, and document work using handheld devices. The role requires a valid UK licence, a professional approach, and strong customer service in residents' homes.

Qualifications

• Proven experience in domestic plumbing repairs and maintenance.
• Full UK driving licence.
• Ability to work independently and manage workload.
• Strong fault-finding and problem-solving skills.
• Excellent customer service in occupied homes.
• Good understanding of health and safety regulations.

Responsibilities

• Carry out responsive plumbing repairs in occupied properties.
• Diagnose and repair leaks, blockages, and drainage issues.
• Replace taps, toilets, cisterns, basins and other sanitary ware.
• Repair or replace pipework, valves and fittings.
• Investigate issues with hot water systems and radiators.
• Record job details using handheld devices or job sheets.

Skills

Driving licence

Independent worker

Fault finding

Customer service

Health & safety knowledge

Handheld devices

Tools

Hand tools

Job description

Annual salary: up to £37,000.00. Job Posting Advert Plumber Location: Birmingham Contract: Full Time Permanent Salary up to £37,000 per annum, plus, company van & fuel card 42.5 hours per week (8-5 Monday- Friday) We’re looking for an experienced and dependable Plumber to join our expanding team, supporting a busy responsive repairs contract in Birmingham. This is a practical, hands-on role where you’ll be responsible for carrying out a wide range of plumbing repairs and maintenance tasks in occupied social housing properties. From fixing leaks and replacing taps to diagnosing more complex issues with heating systems or drainage, you’ll be the go-to expert for keeping homes safe, functional, and comfortable. You’ll be working directly with residents, so a professional approach and strong customer service skills are essential. With a steady flow of work and a commitment to improving housing standards, this is a great opportunity to be part of a team that’s making a real difference in the community. We’re looking for someone who takes pride in their work, solves problems efficiently, and gets the job done right the first time.

Duties:

• Carry out responsive plumbing repairs in occupied properties
• Diagnose and repair leaks, blockages, and drainage issues
• Replace taps, toilets, cisterns, basins, and other sanitary ware
• Repair or replace pipework, valves, and fittings
• Investigate and resolve issues with hot water systems and radiators
• Ensure all work complies with current plumbing regulations and health and safety standards
• Record job details, materials used, and completion notes using handheld devices or job sheets
• Remove, repair, or replace bath panels as part of routine plumbing maintenance or to access pipework for leak detection and repair, ensuring panels are securely refitted and finished to a professional standard
• Maintain tools, equipment, and company vehicle in good working order
• Work respectfully in residents’ homes, maintaining a clean and safe environment
• Identify and report any additional works, safeguarding concerns, or property issues
• Participate in the out-of-hours emergency rota when required
• Adhere to all health and safety policies and procedures
• Provided high levels of customer care at all times

Role Criteria:

• Proven experience in domestic repairs and maintenance in a plumbing position
• Full UK driving licence
• Ability to work independently and manage workload effectively
• Strong fault-finding and problem-solving skills
• Excellent customer service skills, with experience working in occupied homes
• Good understanding of health and safety regulations and safe working practices
• Ability to use handheld devices or job management systems to record work
• Willingness to participate in out-of-hours emergency rota
• Provide own hand tools

Benefits we can offer you.

• Company Sick Pay
• Life Assurance (1x annual salary)
• Company pension scheme with Pensions people 5% employee and 3% employer pension contribution with People pension
• Commercial vehicle and fuel card
• 25 days annual leave plus bank holidays
• Family friendly policies including enhanced maternity (14 weeks full pay, 12 weeks half pay and 13 weeks statutory pay), paternity (2 weeks full pay) and adoption leave
• Employee Assistance Programme - free confidential support and counselling available
• Mears Rewards offering discounts and cashback at leading retailers including travel, household items and shopping
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering leave – up to two days per year to support community initiatives
• Cycle to Work Scheme
• Share save scheme
• Recognition and long service awards
• Buy up to 5 days holiday each year depending on length of service
• Learning and development opportunities
• Career progression opportunities across Mears Group
• Occupational health support
• Green car scheme with Tusker after successful probation period

Be part of an inclusive workplace with access to a range of colleague networks and support groups focused on diversity, wellbeing and career development. From Disability, Pride (LGBTQ+) and Ethnic Diversity networks to Women in Leadership, the Women Operative Support Group, Women's Health, Men's Mental Health and Armed Forces communities, these groups provide opportunities for support, connection and professional development across our diverse workforce.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

We are the people behind the smile! At Mears we look for people who share our vision and values - to make a positive difference to the communities we serve. We do this by improving homes, improving communities and improving lives.

We are proud of our business and the opportunities we provide to colleagues working across the UK.

Our Values - Customers / Innovation / Teamwork / Responsibility