Platform & Workplace Engineering Director

Jobtailor; Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

Jobtailor in London seeks a senior engineering leader to head Cloud Platform and Enterprise Services, setting technical direction, hiring and performance standards for both teams.

You will drive reliability, performance and cost efficiency of the cloud underpinning production services, align with security outcomes and identity hygiene, and report to the VP and stakeholders.

Qualifications

• A track record of leading engineering teams at scale (managers of managers experience preferred)
• Deep credibility in either cloud platform or modern enterprise engineering — and the breadth to lead both.

Responsibilities

• Lead the Cloud Platform and Enterprise Services teams across production and corporate environments.
• Define and drive technical direction, hiring and performance standards.
• Oversee reliability, performance and cost-efficiency of the cloud platform underpinning services.
• Establish SLOs, incident response practices, and post-incident learning.
• Track and report operational metrics to drive continuous improvement and security outcomes.

Skills

Cloud Infrastructure

Observability

Site Reliability Engineering

Automation

Performance Metrics

Incident Response Practices

SLO Management

Identity Hygiene

Endpoint Security

SaaS Management

Stakeholder Communication

Team Development

Performance Standards Setting

Job description

Overview

• Leading and developing two engineering teams — Cloud Platform (cloud infrastructure, observability, SRE, incident response) and Enterprise Services (IT support, IAM, Okta, Slack and core SaaS) — setting technical direction, hiring and performance standards across both.
• Delivering the reliability, performance and cost-efficiency of the cloud platform underpinning production services, including SLOs, on-call and incident response practices, and post-incident learning, in line with the broader infrastructure strategy.
• Executing the roadmap for enterprise services and identity, treating internal IT as an engineering discipline — automation-first, self-service where possible, and measured on employee productivity and security outcomes.
• Tracking and reporting meaningful operational metrics — availability, MTTR, change failure rate, identity hygiene, endpoint and SaaS posture, support responsiveness — and using them to drive continuous improvement within the function.
• Acting as a senior operational escalation point for major incidents across both production and corporate environments, leading technical response and keeping the VP and wider stakeholders informed.

Requirements

• A track record of leading engineering teams at scale (managers of managers experience preferred)
• Deep credibility in either cloud platform or modern enterprise engineering — and the breadth to lead both.

Hard Skills

• Cloud Infrastructure
• Observability
• Site Reliability Engineering
• Automation
• Performance Metrics
• Incident Response Practices
• SLO Management
• Identity Hygiene
• Endpoint Security
• SaaS Management

Soft Skills

• Stakeholder Communication
• Team Development
• Performance Standards Setting