Platform Support Coordinator

Thetradedesk; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

The Trade Desk is seeking a Platform Support Coordinator in London to join our global team and help provide top‑notch platform experiences for Business Teams and Clients. You will combine customer-facing skills with technical competence to support a groundbreaking trading platform built for the open internet.

This role requires a Bachelor’s in analytics and 1–3 years of support experience, plus basic SQL/HTML, Excel expertise, and strong English communication.

Qualifications

• Bachelor’s degree in an analytical subject or relevant substitute experience.
• 1-3 years of relevant work experience as a support representative in a small or medium sized business.
• Outstanding troubleshooting, analytical, and problem-solving abilities, with cross‑functional collaboration in a fast-paced startup environment.
• Basic SQL and HTML experience.
• Experience with Excel and MS Office, pivot tables, charts, and handling large data sets is a plus.
• Some experience with AI tools such as CoPilot or Claude is a plus.
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus.
• No prior online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply.
• Effective time management skills and ability to meet deadlines.
• Outstanding written and verbal communication skills in English.

Responsibilities

• Support for application issues; ensure incidents are addressed within SLAs.
• Own incidents, including escalation to other technical teams.
• Manage and resolve transactional application support requests.
• Troubleshoot and resolve issues.
• Execute Stored Procedures and query the database using SQL.
• Maintain the ticketing system and resolve technical issues related to the trading platform.
• Take initiative on tickets that can be completed without Development Team assistance.
• Contribute to Knowledge Base by creating/updating articles.
• Coordinate in-depth training on support-related tools and processes.

Education

Bachelor’s Degree in an analytical subject

1-3 years relevant work experience as a support representative

Tools

SQL

HTML

Excel

Job description

PLATFORM SUPPORT COORDINATOR

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices.

Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly.

The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide.

We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency.

As a Platform Support Coordinator, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams and Clients have excellent platform experiences and provide top‑notch Platform Support. This role is for highly motivated, customer‑centric, and self‑directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi‑functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company.

WHAT YOU'LL DO:

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Responsible for owning incidents, including escalating to other technical teams
• Multi-task, manage, and resolve transactional application support requests
• Problem-solving and troubleshooting
• Executing Stored Procedures and querying our database using SQL
• Maintain the company’s ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk’s trading platform
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company’s Knowledge Base by the creation of new Articles and updating existing ones
• Coordinate in-depth training on support-related tools and processes

WHO YOU ARE:

• Bachelor’s Degree in an analytical subject or relevant substitute experience.
• 1-3 years relevant work experience as a support representative in a small or medium sized business.
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross‑functionally in a fast‑paced start‑up environment
• Basic SQL and HTML experience
• Experience with Excel and MS Office, including pivot tables, chart‑making, and manipulation of large data sets is a plus
• Some experience of AI Tools such as CoPilot, Claude is a plus
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
• Effective time management skills – ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills in English.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.