Platform Support Analyst

Entain Italia; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

Pension Scheme - matched to 6%

Holiday buy/sell option

Wellbeing app Unmind access

Sharesave Scheme

Job summary

Angstrom Sports, within the Entain group, is seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its products in a cloud-based AWS environment.

You will be the primary contact for platform-related support inquiries, working with engineering and product teams to monitor health, investigate issues, support deployments, and ensure incidents are resolved with clear stakeholder communication.

Qualifications

• Experience in a Platform support role and knowledge of the system life cycle.
• Excellent communication skills with ability to build relationships at all levels.
• Willingness to learn new skills and adopt new technologies.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and commitment to quality.

Responsibilities

• Investigate, resolve, and proactively prevent platform issues, with a focus on continuous improvement of systems and processes.
• Provide day-to-day technical support to internal stakeholders, ensuring services and deliverables are met.
• Liaise with internal teams and external partners to maintain relationships and uphold quality standards.
• Regularly review, maintain, and improve operational documentation, processes, and procedures.
• Support testing, reporting, and implementation of fixes, including running scripts and validating solutions.
• Develop and maintain scripts to automate administrative and support tasks.
• Provide general operational and administrative support to the infrastructure and platform teams.

Skills

Communication

Team player

Willingness to learn

Attention to detail

Work under pressure

Problem solving

Tools

Datadog

Terraform

Argo CD

Cloud platforms knowledge

Job description

• Compensation: GBP 35000 - GBP 45000 - yearly

Company Description

This role is for Angstrom Sports,a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group.

Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group’s most advanced pricing and risk capabilities with a focus on the US market.

We’re committed to building the next generation of sports betting products — sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun.

We’re proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we’re ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect.

Job Description

We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform‑related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services.

The platform operates within a fully cloud‑based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third‑party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.

As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands‑on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment.

Key responsibilities:

• Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
• Provide day‑to‑day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
• Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
• Regularly review, maintain, and improve operational documentation, processes, and procedures.
• Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
• Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
• Provide general operational and administrative support to the infrastructure and platform teams as required.

Qualifications

• Experience in a Platform support role and knowledge of the system life cycle.
• A team player and a desire to make a real impact in a growing business.
• A desire to learn new skills and get in front of new technology.
• Demonstrate high quality administrative and organisational skills.
• Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
• Excellent communication skills, with confidence to build relationships at all levels.
• Strives for service excellence, with superb attention to detail and strong commitment to quality.
• Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
• Able to work under pressure and manage needs and demands of various stakeholders.
• Solve challenges using own initiative to explore solutions.
• Experience with Datadog for monitoring, alerting, and observability
• Familiarity with Terraform for infrastructure‑as‑code and cloud provisioning
• Experience using Argo CD for continuous delivery and application deployment
• Knowledge of cloud computing platforms, including compute, storage, and networking concepts

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Sharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

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