Platform Station Host

Chiltern; Deddington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A railway service provider in Deddington seeks a dependable station assistant to ensure train dispatch, maintain cleanliness, and offer customer support. Applicants should possess prior customer service and cash handling experience, along with GCSEs in English and Maths. This role emphasizes excellent communication skills, teamwork, and the ability to manage conflict while presenting a professional appearance.

Qualifications

• Must have previous customer service and cash handling experience.
• Knowledge of railway operations is essential.
• First aid training is a plus.

Responsibilities

• Ensure punctual dispatch of trains.
• Maintain cleanliness and appearance of the station.
• Provide high standards of customer care.
• Make local station announcements during disruptions.

Skills

Customer service experience

Cash handling

Computer literacy

Excellent communication skills

Conflict resolution

Teamwork

Attention to detail

Education

GCSE in English and Maths (A-C grades)

Job description

To ensure punctual train dispatch of passenger trains from Banbury. You will be responsible for ensuring the station is well presented. Based primarily on station platforms and in booking hall, but with responsibility for the whole station including the car park you will provide general assistance to customers as required including disabled assistance, information and customer information via the Public address.

Responsibilities

• To take responsibility for the overall appearance and cleanliness of the Station and ensure that it is maintained to the highest standard.
• To ensure that trains are dispatched in accordance with the rule book.
• Deliver consistently high standards of proactive and reactive customer care around the station and remain highly visible at all times.
• Take responsibility for local station announcements during times of disruption.
• Take responsibility for assistance of customers through ticket gates.
• Take responsibility for being the point of contact for issues relating to the car park in the absence of security attendant.
• Read all notices, instructions, and circulars and adhere to all instructions.
• Change station posters as required and report to Retail Station Hosts gaps in leaflet rack content and replenish as advised.
• Previous customer service experience
• Previous cash handling experience
• Computer literate with necessary keyboard skills
• A good standard of literacy and numeracy skills
• Honest & trustworthy
• Demonstrate good judgement in various areas of the role
• To remain calm, confident and professional at all times even whilst under pressure
• Ability to make professional decisions on behalf of the business
• Attitude and aptitude to understand and operate on-site equipment
• Ability to work as a team as well as perform tasks alone
• Excellent communication both verbal and written skills
• Excellent interpersonal skills
• Ability to deal with conflict situations
• Smart and presentable appearance
• GCSE qualifications (A-C grades) in English and Maths, Good geographical skills
• First aid trained
• Railway operations knowledge
• Good attention to detail