Platform Engineering Lead/Platform Architect

SoftNice UG; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

SoftNice UG is building a new banking platform on Kubernetes in AWS and seeks a hands-on platform engineering leader to drive go-live and ongoing reliability. You will own platform reliability, security and engineering standards, and serve as the bridge between the programme, central platform and security teams, and third-party vendors.

You will lead a small team of platform engineers, define priorities, review designs, manage incident response, and shape architecture decisions through ADRs

Qualifications

• Hands-on AWS, Kubernetes/GitOps and Terraform at scale, with team or technical-lead experience.
• Solid grounding in PKI, mTLS, OAuth2/OIDC, and network and edge security.
• Experience running production platforms, including DR and incident management.
• Experience writing architecture decisions and presenting them to governance boards.
• CI/CD expertise and a pragmatic approach to controls in a regulated setting.
• Clear communicator across security, architecture and vendor stakeholders.
• Familiarity with AI-assisted engineering.
• Financial services or payments experience.
• Message-broker and observability tooling experience.

Responsibilities

• Lead and mentor a small team of platform engineers; set priorities, review designs and PRs, hire and onboard.
• Take the platform live: own production readiness, DR testing, pen-test and vulnerability remediation.
• Run the platform: AWS, EKS, Terraform, GitOps, policy enforcement, messaging and observability, with runbooks and incident ownership.
• Own vendor connectivity and security: private and mTLS integrations, certificate lifecycle and identity, working with vendor technical teams.
• Own architecture decisions: write and defend ADRs at architecture review boards.
• Set CI/CD and promotion standards: audited pipelines and release gates, agreed with central engineering.
• Plan and report: Jira backlog, status reporting, cost estimates; raise risks early.
• Support delivery partners onboarding new services onto the platform.

Skills

Team leadership

Production platform operations

Incident management

Architectural decision making

CI/CD expertise

Clear communication

Tools

AWS

Kubernetes

Terraform

GitOps

Observability tooling

Message broker

Job description

A new banking platform on Kubernetes in AWS. You will lead the small platform engineering team that takes it through go-live and then runs it: you own the platform's reliability, security and engineering standards, and act as the link between the programme, central platform and security teams, and third-party vendors.

What you will do

• Lead and mentor a small team of platform engineers; set priorities, review designs and PRs, hire and onboard.
• Take the platform live: own production readiness, DR testing, pen-test and vulnerability remediation.
• Run the platform: AWS, EKS, Terraform, GitOps, policy enforcement, messaging and observability, with runbooks and incident ownership.
• Own vendor connectivity and security: private and mTLS integrations, certificate lifecycle and identity, working with vendor technical teams.
• Own architecture decisions: write and defend ADRs at architecture review boards.
• Set CI/CD and promotion standards: audited pipelines and release gates, agreed with central engineering.
• Plan and report: Jira backlog, status reporting, cost estimates; raise risks early.
• Support delivery partners onboarding new services onto the platform.

About you

• Hands-on AWS, Kubernetes/GitOps and Terraform at scale, with team or technical-lead experience.
• Solid grounding in PKI, mTLS, OAuth2/OIDC, and network and edge security.
• Experience running production platforms, including DR and incident management.
• Experience writing architecture decisions and presenting them to governance boards.
• CI/CD expertise and a pragmatic approach to controls in a regulated setting.
• Clear communicator across security, architecture and vendor stakeholders.
• Familiarity with AI-assisted engineering.
• Financial services or payments experience.
• Message-broker and observability tooling experience.