Platform Engineer

Reed Technology; Gloucester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech recruitment firm is looking for a Platform Engineer to bridge technical platforms with operational teams, ensuring smooth service operations. The ideal candidate will manage cloud platforms, support customer integrations, and develop automation tools. Candidates should have strong experience with AWS and monitoring systems, as well as excellent communication skills. The role offers a flexible location in Bristol or remote.

Qualifications

• Experience in a technical operations or DevOps role, preferably in SaaS.
• Ability to create and maintain documentation like runbooks.
• Understanding of SLA management and operational metrics.

Responsibilities

• Serve as the technical guide for customer integrators and support teams.
• Maintain operational visibility across systems and respond to incidents.
• Manage cloud platforms focusing on cost efficiency.
• Handle API integrations and web service configurations.
• Develop automation tools and streamline operational processes.

Skills

Strong experience with cloud platforms

Proficiency in monitoring and alerting systems

Deep understanding of API integrations

Experience with automation tools and scripting

Knowledge of deployment pipelines

Problem-solving skills

Excellent communication skills

Tools

AWS

Sentry

Logz.io

Job description

Platform Engineer

• Location: Bristol / Remote
• Job Type: Full-time

This role is crucial in bridging our technical platform with operational delivery teams, ensuring smooth service operations, supporting customer integrations, and supporting internal teams. Your expertise will enable us to enhance our services and organisational efficiency

Day-to-day of the role:

• Serve as the technical guide for customer integrators, support teams, and partner developers, helping them maximise the platform's potential.
• Maintain operational visibility across our systems, respond to service-level incidents, and drive continuous improvements in our operational processes and tools.
• Manage cloud platforms with a focus on cost efficiency, particularly AWS services.
• Operate and optimise monitoring and alerting systems.
• Handle API integrations, DNS management, and web service configurations.
• Develop automation tools and scripts to streamline operational processes.
• Oversee deployment pipelines and version control systems.
• Conduct incident management processes and post-mortem reviews.

Required Skills & Qualifications:

• Strong experience with cloud platforms, especially AWS, and cost management.
• Proficiency in monitoring and alerting systems such as Sentry, Logz.io, or similar.
• Deep understanding of API integrations, DNS management, and web service configurations.
• Experience with automation tools and scripting for operational processes.
• Knowledge of deployment pipelines and version control systems.
• Proven track record in technical operations or DevOps roles, preferably in a SaaS environment.
• Strong problem-solving skills with the ability to triage and prioritise issues effectively.
• Experience in creating and maintaining documentation (runbooks, technical guides).
• Understanding of SLA management and operational metrics.
• Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders.

If you are interested in this position please apply online or for more information please contact me on