Plant Sales Assistant

Earlswood Garden & Landscape Centre; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Job summary

Earlswood Garden & Landscape Centre in Solihull is seeking a Plant Sales Assistant to join our on-site team. This full-time role focuses on helping customers with plant selections, care advice, and project suitability.

You will merchandise and display plants, maintain clean displays, process purchases, and answer enquiries in person or by phone. The position requires weekend and bank holiday availability on a rota.

Join a welcoming team with a passion for plants and customer care.

Qualifications

• Strong Customer Service and Interpersonal Skills to support a welcoming, helpful experience for all visitors.
• Effective Communication skills, both face-to-face and over the phone, to explain plant options and care clearly.
• Sales abilities to recommend suitable products, upsell related items, and meet plant area sales targets.
• Good Organization Skills to manage stock, maintain tidy displays, and prioritize tasks in a busy garden centre environment.
• Basic horticultural knowledge or a keen interest in plants and gardening; willingness to learn more on the job.
• Ability to work on-site, including standing for extended periods and performing light to moderate physical tasks such as lifting and moving plant containers.
• Previous experience in retail, garden centres, or horticulture is beneficial but not essential.
• Reliable time management and flexibility to work weekends and bank holidays as part of a rota.

Responsibilities

• Advise customers on plant selection, care, and suitability for projects.
• Merchandise displays, water plants, label stock, and keep area tidy and safe.
• Process purchases and answer in person or by phone.
• Support promotional activities and seasonal displays.
• Collaborate with colleagues to ensure excellent customer service.

Skills

Customer service

Interpersonal skills

Communication

Sales ability

Organization

Horticulture knowledge

Willingness to learn

Retail experience

Time management

Job description

Company Description

Earlswood Garden & Landscape Centre (EGLC) is an independent garden and landscaping business based in Solihull, West Midlands, serving both trade and public customers across the Midlands. The centre offers a comprehensive range of plants, garden materials, and landscaping products for projects of all sizes, supported by a professional delivery service. EGLC also operates an on-site timber workshop, manufacturing fence panels, gates, sheds, and bespoke garden buildings, backed by a team of skilled and experienced craftspeople. With a well-regarded plant centre, modern indoor store, and coffee shop open seven days a week, EGLC provides a welcoming environment for landscape professionals and garden enthusiasts to find inspiration and discuss projects.

Role Description

The Plant Sales Assistant is a full-time, on-site role based at Earlswood Garden & Landscape Centre in Solihull. This role involves providing friendly, knowledgeable assistance to customers in the plant area, including advising on plant selection, care, and suitability for different garden projects. Day-to-day tasks include merchandising and displaying plants, watering and general plant care, pricing and labeling stock, and maintaining a clean, safe, and attractive sales area. The Plant Sales Assistant will process customer purchases, handle enquiries in person and by phone, and support promotional activities and seasonal displays as required. Collaboration with colleagues across the garden centre to ensure excellent customer service and smooth operations is an important part of this role.

Qualifications

• Strong Customer Service and Interpersonal Skills to support a welcoming, helpful experience for all visitors.
• Effective Communication skills, both face-to-face and over the phone, to explain plant options and care clearly.
• Sales abilities to recommend suitable products, upsell related items, and meet plant area sales targets.
• Good Organization Skills to manage stock, maintain tidy displays, and prioritize tasks in a busy garden centre environment.
• Basic horticultural knowledge or a keen interest in plants and gardening; willingness to learn more on the job.
• Ability to work on-site, including standing for extended periods and performing light to moderate physical tasks such as lifting and moving plant containers.
• Previous experience in retail, garden centres, or horticulture is beneficial but not essential.
• Reliable time management and flexibility to work weekends and bank holidays as part of a rota.