Planning Team Leader

Dolby Medical Home Respiratory Care Ltd; Crawley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare company in Crawley is seeking a Planning Team Leader to lead the scheduling efforts for a dedicated team. The ideal candidate should have a minimum of 2 years of planning experience and excellent communication skills. Responsibilities include ensuring high service delivery standards, developing customer feedback procedures, and fostering continuous improvement within the team. This full-time role offers a salary of £30,000 with generous benefits, including 33 holiday days and a yearly bonus.

Benefits

33 days holiday (including BH)

Excellent training and development programs

Enhanced maternity and paternity leave

Yearly bonus scheme

Qualifications

• Minimum of 2 years experience in a planning or service coordination role.
• Strong ability to communicate effectively in both spoken and written contexts.
• Experience in using KPIs to drive service improvement.

Responsibilities

• Lead the planning team to ensure effective work scheduling.
• Develop procedures for customer feedback and complaints.
• Document monthly quality assessments and service delivery performance.
• Supervise team performance, training, and development.

Skills

Planning / Service Coordinator experience

Excellent verbal and written communication skills

Experience working with KPIs

Job description

We value our people & develop their skills for a better future

Contract Type: Permanent, Full Time, Rotational 5-week Shift Pattern

Vivisol are currently hiring for a Planning Team Leader at our modern office based in Manor Royal, Crawley. We are looking for someone to join and lead our team to provide work with our team of Planners, supporting our field team across the UK, effectively and efficiently scheduling work and bookings. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £30,000, with a salary review following a successful probation.

The working pattern for this is across a rolling 5-week rota, which includes occasional weekend days. Once fully trained the successful candidate would also be included on the monthly on-call rota, which would be paid as an extra £2,100 per year.

Weekly hours: 37.5

The ideal candidate will come from a strong planning background, working with; engineers, technicians, drivers, route planning, etc.

Main duties and responsibilities of the Planning Team Leader:

• Meeting and exceeding service delivery levels in the customer service area measured by a strict set of KPI’s.
• Working with the quality department developing feedback or complaints procedures for customers
• Completing reports and documenting monthly quality assessments across the team with the objective of maintaining and improving service delivery performance quarter on quarter
• Monitoring and investigating complaints and escalations to ensure re-occurring issues are identified, rectified and process are put in place to prevent re-occurrences.
• Taking ownership and accountability of staff supervision covering productivity, training, absence, misconduct, recruitment, regular 1-2-1s, appraisals and personal development of team members
• Supporting, coaching and mentoring team members to achieve a high standard of technical skills and customer service as well as encouraging their personal development across the department and within the company
• Providing support to other areas of the Customer Service department when required

Required Experience of the Planning Team Leader:

• Planning / Service Coordinator experience (2 years minimum)
• Excellent verbal and written communication skills
• Experience working with KPIs and driving improvement

Contact info

Registered Office Address:

Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU

Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY