Planning Coordinator

SF Recruitment; Burton upon Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Planning Coordinator based in Burton upon Trent. This office-based role involves managing key accounts, planning and scheduling jobs, and ensuring adherence to client KPIs and SLAs. Applicants should have planning or project experience, alongside strong administration and organizational skills to handle a varied workload effectively. Working hours are Monday to Friday, 8 AM to 5 PM.

Qualifications

• Previous planning/project experience preferred, regardless of duration.
• Excellent administration and organizational skills are essential.

Responsibilities

• Serve as the first point of contact for client Helpdesk and internal teams.
• Process client helpdesk calls and email queries efficiently.
• Plan and schedule jobs using the company's planning tool.
• Manage and communicate progress to relevant stakeholders.

Skills

Planning/project experience

Excellent administration skills

Organizational skills

Job description

About the Position

SF Recruitment is currently recruiting for a Planning Coordinator to be based with one of their key clients in Burton on Trent. The role will be office based working Monday to Friday 8 to 5pm.

My client is looking for someone ideally with some previous planning/project experience, no matter how much, alongside excellent administration skills. You will be responsible for managing a key account for the business alongside some smaller accounts too.

Typical Duties

• To be the first point of business contact for client Helpdesk teams and internal engineering teams, for the planning and scheduling of jobs (PPM, remedial and reactive).
• To receive and process all client helpdesk calls and email queries by monitoring the Helpdesk mail box and contract specific dedicated mailboxes.
• To respond in a timely manner to jobs raised and quotes requested, ensuring contract KPIs and SLAs are met, e.g. job response, job closure, paperwork requirements and job costings.
• To use the company planning tool to plan and schedule jobs ensuring an efficient use of engineer skills and job process.
• Prioritise numerous tasks and continuously monitor the progress of works whilst communicating any delays to the relevant people.
• Liaise, via email and telephone, with engineers, subcontractors, and clients to manage and plan workload.
• Collating quotes for costed works.
• Update job financials for invoicing on job completion ready for finance processing.
• Maintain accurate records and process paperwork in a timely manner to ensure PPM compliance and client SLAs are met.

Who Should Apply?

If you are organised, used to managing a varied workload and enjoy the planning side of things - this could be the perfect role for you.