Planning and sales admin Supervisor

MET Recruitment UK LTD; Stourbridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency is seeking a Planning & Sales Administration Supervisor in Stourbridge. This role involves leading a busy planning and sales support team, optimizing processes, and ensuring excellent order processing and customer service. The ideal candidate will have strong leadership skills and be proactive in identifying inefficiencies. This opportunity offers a salary ranging from £30,000 to £35,000, with standard Monday to Friday hours.

Qualifications

• Proven experience in a leadership role, preferably in a sales or administration environment.
• Ability to identify and drive process improvements.
• Confident communicator with strong interpersonal skills.

Responsibilities

• Supervise the planning and sales administration teams.
• Translate customer demand into production schedules.
• Identify process gaps and propose solutions.
• Liaise with production, warehouse, and dispatch teams.

Skills

Leadership skills

Problem-solving

Customer service

Job description

Planning & Sales Administration Supervisor

Location : Stourbridge

Hours : Monday to Friday, 8 : 00am – 4 : 30pm

Salary : £30,000 – £35,000 (DOE)

Lead, motivate, and improve a busy planning and sales support team

We’re looking for a confident and proactive Planning & Sales Administration Supervisor to lead a small but busy team responsible for order processing, production planning, and customer service.

This is a great opportunity for a strong team leader who can spot inefficiencies, drive improvements, and confidently challenge existing processes to make a real impact on business performance.

What you’ll be doing

Supervise and develop the Planning and Sales Administration teams, ensuring accurate order entry and excellent customer service.

Translate customer demand into realistic production schedules and coordinate with operations to deliver on time.

Identify process gaps or bottlenecks within planning and order management, propose solutions, and work with management to implement improvements.

Monitor open orders, lead times, and delivery dates, keeping customers informed throughout.

Liaise closely with production, warehouse, and dispatch teams to align priorities and maintain workflow.

Conduct regular team meetings and performance reviews to keep communication clear and morale high.

Manage workloads, set priorities, and ensure accuracy, responsiveness, and accountability across the team.

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