Planning And Sales Admin Supervisor

MET Recruitment UK LTD; Brierley Hill; On-site; GBP 30,000 - 35,000; Full time

Job summary

A manufacturing company in Brierley Hill is seeking a Planning & Sales Administration Supervisor to lead a team focusing on order processing and production planning. The ideal candidate will have 3-5 years of relevant experience and a strong leadership ability. This role offers a chance to drive improvements and make a significant impact on business performance. Salary is between £30,000 - £35,000, with working hours from Monday to Friday, 8:00 am to 4:30 pm.

Qualifications

• 3–5 years’ experience in planning, production coordination, or sales administration.
• Previous supervisory or team lead experience required.

Responsibilities

• Supervise and develop the Planning and Sales Administration teams.
• Translate customer demand into realistic production schedules.
• Identify process gaps and propose solutions.
• Monitor open orders and delivery dates.
• Liaise closely with production and warehouse teams.
• Conduct regular team meetings to ensure clear communication.
• Manage workloads and set priorities.
• Review and refine administrative processes.
• Support the implementation of new systems.

Skills

Leadership

Communication

Problem-solving

Organizational skills

ERP/MRP systems

Excel

Production understanding

Education

Business Administration

Supply Chain

Job description

Planning & Sales Administration Supervisor

Location: Stourbridge

Hours: Monday to Friday, 8:00am - 4:30pm

Salary: £30,000 - £35,000 (DOE)

Lead, motivate, and improve a busy planning and sales support team

We're looking for a confident and proactive Planning & Sales Administration Supervisor to lead a small but busy team responsible for order processing, production planning, and customer service.

This is a great opportunity for a strong team leader who can spot inefficiencies, drive improvements, and confidently challenge existing processes to make a real impact on business performance.

What you’ll be doing

• Supervise and develop the Planning and Sales Administration teams, ensuring accurate order entry and excellent customer service.
• Translate customer demand into realistic production schedules and coordinate with operations to deliver on time.
• Identify process gaps or bottlenecks within planning and order management, propose solutions, and work with management to implement improvements.
• Monitor open orders, lead times, and delivery dates, keeping customers informed throughout.
• Liaise closely with production, warehouse, and dispatch teams to align priorities and maintain workflow.
• Conduct regular team meetings and performance reviews to keep communication clear and morale high.
• Manage workloads, set priorities, and ensure accuracy, responsiveness, and accountability across the team.
• Review and refine administrative processes to improve efficiency, data accuracy, and reporting.
• Support the implementation of new systems or tools to enhance visibility and planning capability.

What we’re looking for

• A strong leader with experience supervising a planning, sales admin, or operations support team.
• Confident communicator who can challenge constructively and engage with senior management.
• Proven ability to find and solve process issues, not just flag them.
• Excellent organisational and coordination skills with a keen eye for detail.
• Experience using ERP/MRP systems and solid Excel ability.
• Understanding of production, logistics, or manufacturing environments.
• Calm under pressure with a positive, solutions‑focused mindset.

Qualifications & Experience

• 3–5 years’ experience in planning, production coordination, or sales administration.
• Previous supervisory or team lead experience required.
• Business Administration, Supply Chain, or related qualification (desirable).

Why apply?

You’ll join a respected manufacturing business in a role where your ideas and leadership will genuinely make a difference. If you’re ready to take ownership, guide a team through change, and help shape a more efficient planning and sales function, we’d love to hear from you.

Interested?

Apply today with your CV and a short summary of your relevant experience.