Planning and Capability Manager

Tesco; Hinckley; Presencial; GBP 42.000 - 56.000; Jornada completa

Descripción de la vacante

Tesco in Hinckley is seeking a Centre Resource & Capability Manager to ensure the right people are recruited, onboarded and developed to deliver excellent customer fulfilment. You will own scheduling and resource planning to meet customer demand and drive a culture of high performance and safety.

You will partner with the hub and management team to deliver effective processes, coaching and continuous improvement across the centre.

Formación

• Experience leading and developing teams.
• Strong capability in workforce planning and scheduling.

Responsabilidades

• Lead recruitment and onboarding in the Customer Fulfilment Centre.
• Oversee scheduling to ensure optimal coverage for peak and normal periods.
• Coach and develop centre managers and admins for improved performance.
• Drive safety-first culture and ensure training is up to date.
• Monitor and review resource trends and forecast future needs.

Conocimientos

People management

Resource planning

Scheduling

Training & development

Descripción del empleo

This role is about ensuring our customer fulfilment centres have the correct resource and capability to ensure a great place to work.

• Work collaboratively with the Hub to recruit, develop and support colleagues to be the best they can be.
• Lead the colleague experience, ensuring everyone have access to excellent facilities, tools & training/development opportunities.
• Oversee your team to complete the warm welcome to Tesco induction with new starters
• Track new starter review completion and ensure Team Managers are completing within timescales.
• Work with the wider management team to deliver simple and effective end to end colleague routines.
• Celebrate success recognising colleague achievements.
• Lead people change as required.
• Own the scheduling routines for the centre ensuring we have the right resource at the right time for our customers.

Leading & delivering resource and capability across the centre by:

• Creating a welcoming and inclusive working environment for everyone.
• Coaching across the management team on scheduling processes
• Promoting a culture of safety first through role modelling safety leadership at all times.
• Ensuring that CFC Administrators are fully trained and validated in their roles.
• Managing the recruitment & induction process in the Customer Fulfilment Centre, ensuring colleagues receive a warm welcome to Tesco with the best training to set them up for success.
• Liaising with the recruitment hub to ensure interviews are arranged and conducted in a prompt fashion, the candidate experience in the Customer Fulfilment Centre Centre is excellent & we have a consistent approach to vacancy management on each area.
• Supporting the Team Managers to ensure colleagues receive the best on‑going training at the right time to develop their skills, supporting a team who are multiskilled to deliver for our customers.
• Being the expert in resource management and productivity; providing targeted coaching and root cause analysis to drive convergence across all aspects of the virtual cycle
• Reviewing historical trends and future forecast to ensure sufficient resource is planned for the centre.
• Champion the Moving Hours process from end to end, supporting management capability to ensure colleagues are scheduled at the right place at the right time.
• Liaise with the team to ensure holidays are booked and taken in line with target across the Centre.
• Maintain the accuracy of the scheduling tool to ensure all new starters and leavers are reflected.
• Being the expert for Pick rate and case rates, sharing knowledge and coaching teams to deliver to target, focusing on process and coaching improvement plans.
• Feedback opportunities to lead manager and team managers as well as other planning and capability managers to support your peer network
• Ensure seasonal periods are reflective in the planning of resource.
• Actively identify opportunities to reduce the payroll spend percentage to sales.
• Absence is actively factored in to resource planning.
• Accountable for the scheduling tool for the centre.
• Reviewing our data/insight for the Centre to look at opportunities for improvement and celebrate success.
• Developing own operational & leadership skills, actively seeking feedback.
• Partner with third parties within the centre to ensure a consistent colleague experience is embedded throughout the centre.
• Identify agency hours needed for Customer Delivery Drivers and Liaise with agency to fill.

Managers are at the heart of our colleague experience. They make sure that everyone's welcome at Tesco and create a culture where colleagues feel able to perform at their best.

These behaviours give you everything you need to be clear on what's expected of you and to feel confident in your role;

Care for Your Team so that our colleagues can be their best everyday

Be Inclusive so that everyone feels welcome at Tesco

Drive high performance to make sure we Win Together and you to feel confident in your role

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com