Planning Administrator (Housing Services)

VanRath; Newtownabbey; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading Professional Services company in Northern Ireland is looking for a Property Services Administrator. The ideal candidate will be responsible for scheduling customer appointments and managing communications with tenants. The role offers opportunities for progression and a fantastic company culture. Located in Newtownabbey, this permanent position entails working Monday to Friday without weekends.

Benefits

Negotiable salary

Additional benefits

Growth opportunities

Qualifications

• Experience in scheduling, coordinating, or planning.
• Experience in a fast-paced social housing, property or construction industry.

Responsibilities

• Be the initial point of contact for tenants for urgent and routine works.
• Schedule customer appointments and create events.
• Notify customers on planned arrival of workers.
• Assign jobs to relevant trade/department within required job category.
• Raise survey events on new COTs and Response jobs.
• Monitor progress of all jobs to ensure completion.
• Liaise with administration team, supervisor, and management.
• Liaise daily with client district maintenance officers.
• Monitor required completion dates.
• Deal with queries and complaint resolution.
• Maintain standards to reach KPI targets.

Skills

IT literate

Proficient in Microsoft Office

Scheduling

Coordinating

Planning

Education

Degree / HND in a related discipline

Job description

Overview

VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Property Services Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday. No weekend working. Permanent position.

This role will be based at the company's Newtownabbey (Mallusk) office.

This role also offers growth opportunities.

Salary

Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are met, or extension requested where required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets

The Ideal Person

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/ coordinating / planning

Preferred

• Experience operating within a fast-paced social housing, property or construction industry with a focus toward housing maintenance
• A Degree / HND in a related discipline

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.