Planner / Scheduler (Planning Administrator) - Omagh

VanRath; Omagh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading property services contractor in Omagh is looking for a candidate to serve as the point of contact for tenant works, handle scheduling, and ensure high standards of customer service. The role demands IT proficiency, previous logistics experience, and offers opportunities for growth, with a permanent position available. Shifts are Monday to Friday without weekend work.

Benefits

Fully Negotiable Salary

Additional Benefits

Progression Opportunities

Qualifications

• Proficient in Microsoft Office.
• Experience in customer service and customer excellence.
• Previous experience of scheduling/logistics.

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaptation works.
• Schedule customer appointments and create events.
• Notify customers on planned arrival of workers.
• Assign jobs to relevant trades/departments.
• Monitor progress of all jobs to ensure completion.
• Liaise with administration team and management to answer queries.
• Daily liaison with client district maintenance officers.
• Monitor required completion dates and request extensions if needed.
• Handle queries and resolution of complaints.
• Maintain standards to reach KPI targets.

Skills

IT literate

Customer service

Scheduling/logistics experience

Education

Degree / HND in a related discipline

Tools

Microsoft Office

Job description

Our client is a well-respected Property Services Contractor that have been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.

Shifts are held over Monday to Friday. No weekend working. Permanent position.

This role will be based at the company's Omagh office.

This role also offers growth opportunities.

Salary

Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.

The Ideal Person

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/ logistics
• Experience in customer service and customer excellence

Preferred

• Experience operating within a face paced construction industry with a focus toward housing maintenance
• A Degree / HND in a related discipline

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.