Planner / Scheduler

Pertemps; Knaresborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading staffing agency in Knaresborough seeks an organised Scheduler to join a busy team. You will coordinate planned maintenance and emergency callouts while ensuring accurate scheduling. Strong customer service skills and proficiency in Microsoft Office are essential. This role requires excellent communication and organisational skills in a fast-paced setting.

Qualifications

• Experience in a busy office environment.
• Ability to work independently and in a team.
• High level of accuracy and attention to detail.

Responsibilities

• Prioritise and schedule works in accordance with system requirements.
• Cooperate with all engineers based on location and availability.
• Manage queries arising from scheduled works.

Skills

Strong customer service skills

Quick learner

Competent IT skills

Excellent organisational and planning ability

Clear communication skills

Tools

Microsoft Office

Job description

PERTEMPS – SCHEDULER OPPORTUNITY

Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client's busy Scheduling team. In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.

Key Skills & Experience Required:

• Strong customer service skills with experience in a busy office environment
• Quick learner with a positive, proactive approach
• Able to work effectively in a fast-paced setting, both independently and within a team
• Competent IT skills, including Microsoft Office
• Excellent organisational and planning ability
• High level of accuracy and attention to detail
• Clear and confident communication skills, both written and verbal

Main Responsibilities:

• Prioritising and scheduling works in line with system requirements
• Coordinating jobs based on engineer location, availability and qualifications
• Responding promptly to emergency callouts and meeting SLA requirements
• Managing queries arising from scheduled works and escalating where necessary
• Providing engineers with clear instructions to minimise repeat visits
• Ensuring customers receive all relevant information relating to their works
• Handling incoming customer calls and directing enquiries appropriately
• Completing and updating Excel spreadsheets
• Assisting with reception duties, including greeting visitors and answering calls
• Updating the company system and ensuring timely invoicing of completed works

If this takes your interest, please call the branch on 0113 246 9339 :)