Planner (Full Time, permanent)

Selwood Housing Society Limited; Trowbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community housing organization in Trowbridge is seeking a Planner to coordinate their repairs and maintenance service. In this role, you will manage operative diaries, prioritize appointments, and liaise with teams to ensure efficient service delivery. Ideal candidates will have experience in diary management, scheduling software, and a customer-focused environment. Benefits include competitive salary and generous holiday entitlement.

Benefits

Competitive salary

Generous holiday entitlement

Life assurance

Flexible working opportunities

Competitive pension

Cycle to work scheme

Ongoing training and development

Supportive team environment

Qualifications

• Experience of diary management is required.
• Knowledge of appointment scheduling software is necessary.
• Previous experience in a customer-focused environment is essential.

Responsibilities

• Manage operative diaries and schedule repairs using DRS and other systems.
• Prioritise appointments based on urgency and location.
• Liaise with teams to ensure smooth service delivery.

Skills

Diary management

Appointment scheduling

Customer service

Microsoft Office proficiency

Education

GCSE's including grade 4/C or above in English and Maths

Job description

Great services don't just happen - they're carefully planned.

As a Planner at Selwood Housing, you'll play a key role in coordinating our repairs and maintenance service, making sure we deliver an efficient, responsive service for our customers.

About the Role

This role sits at the heart of our repairs and maintenance service, making sure our customers receive a timely, reliable experience. As a Planner, you'll be responsible for scheduling and managing the daily workload of our operatives, ensuring resources are used effectively and jobs are completed on time.

What you'll do

• Manage operative diaries and schedule repairs using DRS and other systems.
• Prioritise appointments based on urgency, location, and operative availability.
• Liaise with internal teams and customers to ensure smooth service delivery.
• Monitor inboxes and queues to respond quickly to emergencies and follow-up needs.
• Support compliance and supervisor's processes and help maintain legal and safety standards.

We’re looking for someone who shares our values

• Customer driven - You'll put our customers at the centre of every decision, making sure repairs are delivered quickly, efficiently and with care.
• Accountability - You'll take ownership of schedules and outcomes, making sure repairs are completed on time and to a high standard.
• Develop and learn - You'll be open to new ways of working, using feedback and learning to keep improving the service we deliver.
• Champion communication - You'll keep communication clear and consistent, making sure colleagues and customers always know what's happening.

You'll bring

• A standard of education equal to GCSE's including grade 4 / C or above in English and Maths or equivalent experience.
• Experience of diary management.
• Knowledge of appointment scheduling software.
• Previous experience in a customer focused environment and excellent phone manner.
• Experience of Microsoft office, specifically outlook, word and excel.
• Self-motivation and commitment to Selwood's values.

For further information on the role, please review the job description attached to the advert.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the Southwest - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.

Some of our benefits include

• Competitive salary
• Generous holiday entitlement
• Life assurance
• Flexible working opportunities
• Competitive pension
• Cycle to work scheme
• Ongoing training and development
• A supportive team environment where your contribution really matters

Join us!

Ready to be at the heart of a service that keeps homes safe and communities thriving? Apply now to join Selwood Housing!

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

The closing date of this advert is subject to change based on the volume of applications or the hiring timeline.