Planner

CRA GROUP RECRUITMENT AND PAYROLL LTD; Sutton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority in Sutton is hiring for a planning and scheduling role focused on efficient management of repair orders. The ideal candidate will have proven experience in a repairs or maintenance setting, strong customer service skills, and proficiency in IT systems. Key responsibilities include coordinating with operatives, updating job statuses, and maintaining accurate records. This position requires GCSEs in English and Maths and offers a contract for 3 months.

Qualifications

• Proven experience in planning, scheduling, or coordination in repairs and maintenance.
• Strong understanding of responsive repairs and maintenance processes.
• Experience in customer service and stakeholder communication.

Responsibilities

• Plan and schedule responsive repair works for operatives and subcontractors.
• Monitor and update job statuses daily.
• Ensure operatives use and update PDAs correctly.
• Act as a communication link between residents and maintenance teams.
• Manage operatives’ diaries and prioritise emergency work.

Skills

Planning and scheduling

Customer service

Stakeholder communication

Use of IT systems

Education

GCSEs in English and Maths

NVQ Level 2 / 3 in Business Administration or Customer Service

Tools

Microsoft Office

Scheduling software

Job description

Job Description

3 Months Contract with a Local Authority

Job Purpose

• To ensure that work orders are scheduled efficiently through the in-house appointments system, repairs are allocated to trade operatives and subcontractors, and all works are completed within minimal turnaround time. The role focuses on planning and scheduling responsive repair works, maintaining accurate IT records, and delivering excellent customer service while supporting operational efficiency.

Key Duties / Accountabilities

• Plan and schedule responsive repair works for operatives and subcontractors using the in-house system.
• Monitor and update job statuses daily, including booked jobs, cancelled orders, overdue repairs, and follow-on works.
• Ensure operatives use and update PDAs correctly and schedule of rate codes are accurately inputted.
• Act as a key communication link between residents and maintenance teams, providing timely updates.
• Manage operatives’ diaries effectively, prioritising emergency work and adjusting schedules for absences or training.
• Liaise with subcontractors to allocate work and ensure they meet appointment obligations.
• Maintain accurate IT records and manage Work In Progress (WIP) to keep it at a manageable level.
• Collaborate with Repairs Supervisors and Technical Inspectors for accurate allocation of work and inspections.

Essential Experience Required

• Proven experience in planning, scheduling, or coordination within a repairs / maintenance or housing environment.
• Strong understanding of responsive repairs and maintenance processes.
• Experience using IT systems for scheduling and updating work orders.
• Previous experience in customer service and stakeholder communication.

Essential Qualifications Required

• GCSEs (or equivalent) in English and Maths – essential.
• NVQ Level 2 / 3 in Business Administration or Customer Service – desirable.
• Knowledge of housing maintenance and repairs scheduling systems – desirable.
• Proficiency in Microsoft Office and scheduling software.

Additional Information to Note

• Working hours : 8 hours per day
• Location : Carshalton Road, Sutton, Greater London, SM1 4LE, United Kingdom

The role closes on 14th December 2025, apply ASAP.