Planner

Liberty; Salford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading services company in Salford is seeking a Work Planner to manage daily operations and allocate resources efficiently. The ideal candidate will have strong administrative skills, experience in a social housing environment, and be proficient in Microsoft Office. Responsibilities include monitoring work activities, liaising with staff, and ensuring customer satisfaction. The company offers competitive benefits including a pension scheme and health support.

Benefits

Pension scheme

23 days Annual Leave, plus Bank Holidays

Cycle to Work scheme

Life Insurance / Death in service benefit

Smart Health access

Mental Health Support

Nutrition consultations

Online fitness program

Employee Assistance Programme

Discounted gym membership

Qualifications

• Experience gained within a social housing environment is beneficial.

Responsibilities

• Control and monitor daily work activity on the IT system.
• Allocate and deliver services to agreed business priorities.
• Monitor incoming work raised by the service centre.
• Update IT system to allow statistical data to be reported.
• Liaise with operatives to ensure timely work completion.
• Conduct customer satisfaction surveys.
• Follow up on inquiries and complaints.

Skills

Strong administrative skills

Ability to operate a computerized database system

Experience with Microsoft Office (Outlook, Word, Excel, Access)

Strong communication skills

Ability to work to deadlines

Tools

Opti-Time

Job description

Responsibilities for the Work Planner role are :

Control and monitor the daily work activity on the IT system

Allocate and deliver services to agreed business priorities in the most

cost effective way

Monitor incoming work raised by the service centre

Update IT system to allow statistical data to be collated and reported

Liaise with operatives to ensure work is completed within specified timeframes

Conduct customer satisfaction surveys

Follow up on enquires and complaints

What we are looking for in our ideal Work Planner :

Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time). Experience in working with Microsoft Office software (Outlook, Word, Excel and Access). Ability to work to deadlines and strong communication skills. Experience gained within a social housing environment is beneficial.

We offer a range of benefits for a rewarding career including though not limited to :

• Pension scheme
• 23 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes :
• Life Insurance / Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24 / 7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers / rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes :
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail