Planner

Daniel Owen Ltd; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading maintenance and service provider in Greater London is seeking a skilled professional to oversee planning and coordination of daily workflows. This role involves managing job processes, maintaining compliance records, and addressing service delivery queries. The ideal candidate should have experience in planning within maintenance environments and possess strong customer service skills. This position is full-time and will promote a safe working environment through effective management and feedback.

Qualifications

• Experience in planning within a repairs, maintenance, or cyclical environment preferred.
• Understanding of health and safety legislation preferred.
• Strong customer service and stakeholder engagement abilities.

Responsibilities

• Plan and coordinate daily workloads for operatives.
• Manage job workflows and maintain records.
• Act as a first point of contact for service delivery enquiries.

Skills

Planning

Organisational skills

Customer service

Problem-solving

Tools

Microsoft Office

Accuserv

Job description

What You'll Be Doing

• Planning and coordinating daily workloads for operatives across multiple workstreams.
• Managing job workflows and maintaining accurate records, including statutory compliance documentation.
• Acting as a first point of contact for service delivery enquiries and complaints, helping to resolve issues quickly and professionally.
• Supporting resource planning and budget management in line with company policy.
• Monitoring performance and compliance, reporting progress and issues to managers.
• Using systems like Microsoft Office and Accuserv to streamline operations and reporting.
• Promoting health, safety, and well being across all aspects of service delivery.
• Driving continuous improvement through performance data and customer feedback.

What We're Looking For

• Experience in planning within a repairs, maintenance, or cyclical environment (preferred).
• Understanding of relevant legislation, including health and safety (preferred).
• Excellent planning and organisational skills, with the ability to manage multiple projects.
• Strong customer service and stakeholder engagement abilities.
• Confident communicator with a problem-solving mindset and commercial awareness.