Planner

Mears Group Plc; Eastbourne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading maintenance service provider in Eastbourne is seeking a Planner to ensure effective resource scheduling for repairs and maintenance. The ideal candidate will possess strong IT skills, excellent communication, and a customer-first mindset. Responsibilities include updating repair jobs and maintaining accurate records. This role offers 25 days of annual leave, a leading pension scheme, and various staff perks.

Benefits

25 days annual leave plus bank holidays

Leading pension scheme

Annual Mears Fun Day

Volunteering Leave

Mears Rewards discounts

Family friendly policies

Qualifications

• Experience in a similar role with comparable duties.
• Ability to use job management and scheduling systems.
• Experience in a fast-paced, pressurised environment.

Responsibilities

• Schedule operatives and subcontractors for effective resource use.
• Monitor and update repair jobs daily.
• Communicate with residents and stakeholders clearly and professionally.

Skills

Experience in planning and scheduling

Strong IT skills

Excellent time management

Communication skills

Organizational skills

Customer-first approach

Education

GCSE in English & Maths

Job description

Job Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required, and offer application process support to all candidates.

Qualifications

• Experience in the above role with similar or the same duties.
• GCSE (or equivalent) in English & Maths.
• Experience working in a fast‑paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational, and communication skills.
• A customer‑first approach with the ability to handle challenging situations.

Benefits

• 25 days annual leave plus bank holidays.
• Leading pension scheme.
• Annual Mears Fun Day – a massive thank you from the Executive team for all the hard work.
• Volunteering Leave – paid volunteering in the community to support our social value commitment.
• Staff perks with Mears Rewards – discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, and more.
• Family friendly policies.

Mears Group is the largest provider of repairs and maintenance, regeneration services and highly responsible partner across the UK, committed to delivering customer service, keeping promises, and creating a great place to work.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all. We proudly support the Armed Forces Covenant, have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS), and hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

All our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship. Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.