Planner

Anglian Water Services Ltd; Burton End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading water utility company in the United Kingdom seeks a Full-Time Planner to join their team in Burton End. This role emphasizes ensuring customer-focused communication, effective resource allocation, and regulatory compliance. Ideal candidates should possess excellent communication skills and a strong customer service focus. Training is provided, making it suitable for those eager to build a career in planning. The company offers benefits like an annual bonus scheme and private healthcare.

Benefits

Annual bonus scheme

Private healthcare

Competitive pension scheme

25 days’ leave

Flexible benefits

Life cover at 8× salary

Personal accident cover up to 5× salary

Qualifications

• Experience in customer service, operational processes, or scheduling is preferable but not essential.
• Proven analytical and communication abilities in a fast‑paced environment.
• Highly flexible and confident in managing tasks.

Responsibilities

• Ensure all customer communications are positive and customer‑focused.
• Provide a seamless service for customers needing new connections.
• Collaborate with stakeholders to prioritize tasks and allocate resources effectively.
• Reduce downtime through proactive planning and communication.
• Ensure compliance with planning processes and quality standards.
• Develop and optimise connection schedules aligned with regulatory requirements.

Skills

Excellent communication skills

Strong customer service focus

Fantastic organisational skills

Ability to communicate effectively

Proven customer service skills

Strong prioritisation and decision-making skills

Competent IT skills

Education

Educated to A-Level standard or equivalent

Job description

Overview

We have a fantastic opportunity for a Full-Time Planner to join our busy and energetic team. This role plays a key part in helping us support growth across our region, deliver safe and compliant connections, and keep our customers at the heart of everything we do.

Our values guide everything we do. Together, we will build trust, do the right thing, and always be exploring. Anglian Water’s Integrated Maintenance Repair and Development Services (IMRDS) deliver repairs to our water network, supporting our ambitious leakage targets. Currently we also lay new or diversion water mains, as well as connections to new or existing developments. Developer Services helps customers and developers connect to our water network from single homes to large‑scale sites. Our planning team ensures every connection is safe, compliant, and delivered on time. You’ll be joining a supportive and collaborative team that takes pride in providing an excellent customer experience.

What will you be doing as a Planner? If you haven’t been a Planner before, don’t worry – we’ll provide all the training you need to succeed, delight our customers, and grow your career should you wish to. We’re more interested in your attitude, motivation, and willingness to learn than in previous planning experience.

Responsibilities

• Ensure all customer communications are positive, constructive, and customer‑focused, with decisions made commercially.
• Provide a seamless service for customers needing new connections.
• Collaborate with internal and external stakeholders to prioritise tasks and allocate resources effectively to deliver right‑first‑time outcomes.
• Reduce downtime through proactive planning and communication.
• Ensure compliance with planning processes, quality standards, and regulatory requirements, enabling safe, compliant, and efficient planning for all connections.
• Develop and optimise connection schedules aligned with regulatory requirements.

Qualifications

• Excellent communication skills.
• Strong customer service focus.
• Fantastic organisational skills.
• Ability to communicate effectively at all levels with all stakeholders.
• A little bit about your skills, experience and behaviours…
• Ideally educated to A‑Level standard or equivalent.
• Experience in one of the following areas: customer service, operational processes, or scheduling (preferable but not essential).
• Proven customer service skills, with excellent interpersonal, analytical, and communication abilities in a fast‑paced environment.
• Strong prioritisation and decision‑making skills.
• Able to show initiative working independently or as part of a team.
• Highly flexible, organised, and confident in managing tasks.
• Competent IT skills and good keyboard abilities.

If you’re looking for a new challenge or an opportunity to develop your skills within a supportive, dynamic and collaborative team, we’d love to hear from you.

How We Look After You

It’s not just a job – we want you to feel supported, rewarded, and recognised for what you do. While we can’t give you free water (apart from at work!), we do offer a wide range of benefits tailored to your lifestyle.

Benefits

• Annual bonus scheme.
• Private healthcare.
• Competitive pension scheme – Anglian Water double‑matches your contributions up to 6%.
• 25 days’ leave, rising with service, plus bank holidays, with the option to swap Christmas and Easter for alternative religious holidays.
• Flexible benefits to support your well‑being and lifestyle.
• Life cover at 8× your salary.
• Personal accident cover up to 5× your salary.