Placemaker Manager (Customer Service and Membership Manager)

Places Leisure; Cramlington; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus scheme 2%

Health & Fitness membership

Flexible working

Additional annual leave

Learning and development

Company Pension

Cashback on health costs

Discounts on activities and cafes

Job summary

Places Leisure in the United Kingdom is recruiting a Membership Manager to drive membership numbers across a busy leisure facility. You will lead a friendly team, deliver outstanding customer service, and promote the benefits of activity.

You will oversee enquiries, follow up prospects, and use the centre's sales tools and processes to achieve targets. You will report on performance and contribute to improving member experience.

Qualifications

• Experience in membership sales within leisure or hospitality.
• Experience in leading teams and achieving KPIs.
• Passion for health and fitness.
• Strong communication and customer-facing skills.

Responsibilities

• Lead and coach the membership team to hit targets.
• Respond to membership enquiries from prospective and current members.
• Monitor sales performance and provide timely reports.
• Utilise sales tools and processes outlined in the membership manual.
• Collaborate with other teams to promote active living.

Skills

Membership sales

Team leadership

Customer service

KPIs

Health & fitness knowledge

Job description

We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.

We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.

More About Your Role

You will work across a busy leisure facility helping drive membership numbers by creating an environment that is friendly, welcoming and supportive of a customer's choice on how, when and where they are active. You will be responsible for supporting your team to deliver outstanding levels of customer service and the centre advocates the benefits of activity in all its forms.

You will lead and coach the membership teams in the ‘everyone a member' objective, ensuring that they respond to all membership enquiries from prospective and current members. Your team will show an interest in those that have shown an interest in us – be responsible for the following up of all enquiries and prospects who do not join. Manage enquiries and prospects making full use of the technology provided and following the processes and procedures determined.

You will monitor your personal and your team's sales performance and complete any reporting requirements within deadlines. You will ensure that your team uses sales tools and techniques documented within Places Leisure Membership management manual and those communicated through coaching and training.

For more information please download our job profile available on our website.

More About You

You will have experience in membership sales, ideally within a leisure/hospitality environment. You should also have experience of leading teams, managing them to KPIs. You should be passionate about health and fitness and have strong product knowledge. As a manager you will need to communicate Places Leisure's vision to your team and ensure everyone undertakes a customer first approach and understands the team's objectives.

You will need to evidence at interview how you have motivated teams to deliver sales and customer service on a consistent basis. You should also have a background in a customer facing role and be used to hitting targets to achieve individual and team targets. You will be a manager who leads from the front, as comfortable showing prospective members around the site as you are motivating a team.

Benefits

We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.

We Know That There's Always More We Can Do To Make You Smile, That's Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:

• A bonus scheme for all colleagues at 2%
• Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
• Flexible working (including part time working, shift work and more)
• An opportunity to purchase additional annual leave
• Lots of opportunity to access ongoing personal learning and development
• Access to our Company Pension scheme
• Cashback plan for healthcare costs – up to £500 saving per year
• Discounts of up to 50% on activities, centre shop and cafes
• Extra perks including huge discounts and offers from shops, cinemas and much more.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.