PICU and NNU Administrative Assistant

St George's University Hospitals NHS Foundation Trust; City Of London; On-site; GBP 30,000 - 33,000; Full time

Job summary

A prominent healthcare provider in Southwest London is seeking a PICU and NNU Administrative Assistant to provide high-quality administrative support within the neonatal unit and PICU. The ideal candidate will possess strong organizational skills and have experience in a clerical role within a hospital environment. This position requires excellent communication abilities and the flexibility to work independently, with a commitment to patient-focused care.

Qualifications

• Clerical or secretarial experience (within the last few years).
• Experience of working within a hospital.
• Experience of working with the public.
• Experience of working in a multi‑cultural environment.

Responsibilities

• Provide efficient and high quality secretarial and administrative support.
• Keep a record of MAST compliance for nurses and admin staff.
• Deal with telephone enquiries from patients' families.
• Oversee seminar room bookings and collect discharge summaries.

Skills

Ability to work unsupervised

Computer skills including use of Outlook and other Microsoft systems

Excellent communication and interpersonal skills

Ability to prioritise workload

Ability to use Microsoft software (Excel, Outlook, etc.)

Ability to use patient administration systems (iClip, EPR)

Education

Good general education including GCSE in maths or English

Customer care course (or equivalent experience)

Job description

PICU and NNU Administrative Assistant

The closing date is 24 November 2025

Provide efficient and high quality secretarial and administrative support to the child death review and perinatal mortality service, the neonatal unit and the PICU.

This role involves typing, minute-taking, keeping a record of MAST compliance for the nurses, admin and reception staff within the paediatric intensive care unit, dealing with telephone enquiries from patients' families, photocopying/scanning, overseeing seminar room bookings, daily collection of discharge summaries, patient notes, incident/faulty equipment reporting.

To cover in the absence of the secretary and assist with urgent dictate queries working in close co-operation with staff and other professionals.

Main duties of the job

We are looking for an enthusiastic, reliable and hardworking individual to join our team.

The ideal candidate will have excellent organisational skills, a patient‑focused approach, be a good team player capable of working with different staff groups and be able to work on their own initiative. The person best suited to this position is someone with the ability to work in a team, has excellent interpersonal skills and organisational skills and who is also flexible, proactive and meets challenges with enthusiasm. This is a varied and interesting role which can be challenging at times, but is ideal for someone who is able to use their own initiative and work independently.

A good standard of verbal and written English, numeracy and attention to detail is also expected.

You will be working as part of a well established team providing administrative support to the running of the service.

About us

St George's University Hospitals NHS Foundation Trust is the largest healthcare provider in Southwest London, caring for patients around the clock. The main site, St George's Hospital in Tooting, is one of the country's principal teaching hospitals and is shared with St George's, University of London, and Kingston University Faculty of Health and Social Care Sciences. The trust offers acute hospital services and a wide range of specialist and community services to patients of all ages, serving a population of 1.3 million across Southwest London and a broader catchment area in southeast England.

Job responsibilities

Please see attached the job description for more details on the main responsibilities for this role.

Qualifications

• Good general education including GCSE in maths or English
• Customer care course (or equivalent experience)

Experience

• Clerical or secretarial experience (within the last few years)
• Experience of working within a hospital
• Experience of working with the public
• Experience of working in a multi‑cultural environment

Skills

• Ability to work unsupervised
• Computer skills including use of Outlook and other Microsoft systems
• Excellent communication and interpersonal skills
• Ability to prioritise workload
• Ability to use Microsoft software (Excel, Outlook, etc.)
• Ability to use patient administration systems (iClip, EPR)

Knowledge

• Knowledge and experience of office management
• Knowledge of requirements of confidentiality and the Data Protection Act
• Knowledge of NHS Child Death Review process
• Knowledge of safeguarding children

Other

• Good time management, self‑motivation, ability to show empathy to patients and colleagues
• Ability to recognise own emotional limitations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

St George's University Hospitals NHS Foundation Trust

£30,546 to £32,207 a year, pro rata inclusive of HCAS (Inner)