Picker

Booker Limited; Botany Bay; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Booker discount card

Tesco discount after 3 months

Tesco Mobile discount

Tesco Bank insurance offers

Eye care discount

Health & wellbeing support

Annual Leave

Share save scheme

Job summary

Booker is looking for a customer-focused team member to support store operations, from shelf replenishment to tills and deliveries. You will be part of a busy environment where every task matters in serving customers quickly and efficiently.

Ideal candidates will have a can-do attitude, be punctual and presentable, and excel at handling deliveries and customer inquiries. The role offers a comprehensive benefits package and opportunities to grow within the business.

Qualifications

• Experience delivering excellent customer service in a shopper-facing role.
• Willingness to go the extra mile for customers.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Responsible for accurate picking and dispatch of goods using a handheld terminal and flagging any differences to the manager.
• Check quality, shelf life and ensure packaging is robust for delivery.
• Provide a high standard of customer service by processing deliveries efficiently and to target.
• Be polite with delivery staff and respond to queries, referring complex issues to a supervisor.

Skills

Customer service

Can-do attitude

Punctuality

Presentable

Tools

Handheld terminal

Job description

You will be expected to ensure our customers' needs are exceeded at all times while working in a number of areas of the store, so no two days will be the same. Whether it's filling shelves, serving on the tills, ensuring we have the right amount of stock or maybe picking deliveries … the opportunities are endless, but everything you do matters … ensuring our customers get everything they came for, served quickly and efficiently. Someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers.

Main Responsibilities Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences. Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery. Responsible for providing a high standard of customer service by processing deliveries efficiently and to target. Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.

A can do attitude and feel comfortable working to meet designated pick rates. A passion for customer service and be willing to go the extra mile when it comes to serving our valued customers. Always be there, on time and properly presented.

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package