PIA Works Coordinator X3

Circet Ireland & UK; Belfast; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading telecom services provider in Belfast is looking for a Works Coordinator to manage work schedules and ensure customer satisfaction. The role requires strong problem-solving, communication skills, and the ability to work with operational teams. A competitive salary and benefits package, including 25 days annual leave, is offered.

Benefits

25 days annual leave

Pension scheme

Life assurance

Employee Assistance Programs

Career developmental opportunities

Qualifications

• Experience in a similar operational role.
• Ability to make quick decisions based on data.
• Strong understanding of Circet's services.

Responsibilities

• Drive customer experience by managing work schedules.
• Accountable for workload and performance.
• Proactively clean and de-risk work schedules.

Skills

Problem solving skills

Computer literacy

Time management

Communication skills

Team player

Tools

AFS

MIS

Excel

Job description

We are hiring!

On the back of an ever-increasing workload, Circet Northern Ireland are looking for an experienced Works Coordinator. Your role will be to work across all products before the customers due date by applying your skill and knowledge to de‑risk the schedule of work, making sure we have the right operational resource, in the right place, with the right skills and the right tools.

Using your investigative, problem‑solving skills you will make the right judgement that drives customer success for estimate delivery on the day. You'll need to interpret the schedule and apply lessons learnt to improve outcomes and make necessary changes.

You'll need to articulate your knowledge and expertise to our workforce in a way that helps them understand the importance and priority of the job for our customers – you will be able to directly influence the service we provide our workforce and our customers.

You'll be passionate about delivering for our customers.

Responsibilities as Works Coordinator include:

You will drive a great customer experience – by monitoring the schedule of work on the day in real‑time using Circet's systems (AFS, MIS) to maximise our operations ability to deliver customer service commitments. We want to avoid disappointing our customers by analysing and prioritising jeopardy tasks from the schedule and acting on them.

You will be personally accountable for your own workload – driving customer performance by being energetic, challenging and enthusiastic in your interactions with workforce, especially towards the end of the working day and maximising the opportunity to allocate customer repair work due on that day. You will interpret data from excel and our dynamic workstack tool to track performance within your area.

You will be proactive by cleaning and de‑risking the work schedule, you will use your systems knowledge to identify any system data inaccuracies and resolve them, identify customer jobs the day before the due date that might need extra care and attention to ensure we have the right people with the right skills to deal. Then make that happen and see it through. You will also use systems such as AFS, MIS to ensure that we are meeting our customers commitments.

You will support your operational management team by using your expertise and overall view of your workload to keep contract managers and project managers informed of the detail of their area. You should be proactive in this – let them know if you need support and flag issues early that they will need to be aware of.

You will be investigative and think outside the box to do the right thing for the customer – you'll understand a range of standard systems and tools available, so that you can get the job done in the most effective way.

These duties pertain to the geography to which they are aligned (e.g. Scotland).

Key Relationships:

• The Head of Production – the Work Coordinator will report into the Head of Production and these roles will work closely together for the purpose of delivering the plan, and for the purpose of escalating issues.
• Production Planner – for the management of Plan volumes into the Schedule, and the agreement of any actions required to support changes to the Schedule (e.g. in‑fill work, etc.)
• Contracts and Project Managers – for the purpose of jeopardy managing, escalations and agreeing actions to resolve any on‑day issues.
• External advisors who support the function.

Key Skills:

• Proactively maintain a high degree of knowledge of Circet's products it supports along with a good knowledge of the provision and repair process.
• Problem solving skills and think independently about solutions to problems.
• People who are computer literate is essential.
• Able to make quick decisions based on factual information presented by our systems.
• Supports the manager to drive forward the targeted objectives of the team.
• Ensuring Circet achieves min services levels with the work areas being set up optimally which field stakeholders will confirm.
• Committed to keeping Circet field teams accurately and proactively informed.
• Use the correct working practices as detailed in training courses, process documents and job instructions.
• You're a real team player – if you spot something that could be better, tell your manager and your peers to share best practice. You'll also support your peers when their workload is busier than yours to drive your own and your team's performance.

Desired Skills:

• Demonstrate a good level of systems competency.
• Able to prioritise well and good time management.
• Understanding of Circet products and service commitments.
• Soft Skills – able to interact with operational workforce and managers on the phone.
• Good written communication and call handling capability.
• A truly customer focused mind‑set.

Why work in Circet?

• Be part of a company that encourages involvement, diversity and inclusion.
• Be part of a company that nurtures excellence and develops leaders.
• Be part of a company that encourages personal development and career progression through our further education programme, mentoring programme and pathway programme.
• Be part of a company that is dedicated to making a difference through our Corporate Social Responsibility.
• You will get a competitive salary and a benefits package which includes 25 days annual leave per annum, company pension, life assurance, access to Employee Assistance Programmes and access to career developmental opportunities.

Circet IRE & UK is an inclusive organisation and welcomes all applications. Our mission is to create a workforce that consists of individuals with talent, skills and potential across all areas of our business. We celebrate diversity and we are committed to creating an inclusive environment for all employees.