Physiotherapy Administration Assistant

Midlands Partnership NHS Foundation Trust; Stoke-on-Trent; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A healthcare provider in Stoke-on-Trent is seeking a Physiotherapy Administration Assistant to join their team. This full-time position requires strong communication skills and experience in office procedures. The role involves booking appointments, supporting clinical services, and using electronic records. Flexible working options are available, alongside competitive leave and health benefits. Previous experience in a busy office and knowledge of Microsoft Office is preferred. Join a supportive team making a difference in the community.

Benefits

Up to 27 days annual leave

Health and Wellbeing support

Salary sacrifice car scheme

Qualifications

• Previous experience of office and administration procedures.
• Experience of using computer-based information systems.
• Previous experience of working in a busy office.

Responsibilities

• Booking and rescheduling Physiotherapy appointments.
• Supporting clinical services with various administrative tasks.
• Using electronic patient records system for booking patients.

Skills

Good written and verbal communication skills

Ability to work effectively in a team setting

Confident in the use of Office 365 packages

Education

Good standard of education

NVQ level 2 / RSA 2 or equivalent

Tools

Microsoft Office

Outlook

Job description

Go back Midlands Partnership NHS Foundation Trust

Physiotherapy Administration Assistant

The closing date is 15 February 2026

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The North Staffordshire and Stoke on Trent Integrated Musculoskeletal Service (NIMS) is looking to recruit an enthusiastic and motivated Band 2 Administration Assistant to join our friendly administration team. We are looking for full time (37.5 hours) but part time hours or job share will be considered. This position will be based in the Newcastle/Stoke area, however, there will be a requirement to travel to other clinic locations within the North Staffordshire and Stoke on Trent area. Once training and competencies have been signed off, we have the option of home working.

You must have good written and verbal communication skills, the ability to communicate clearly, sensitively and calmly on the telephone with patients who may have communication difficulties, and work effectively in a team setting. Previous experience of administration and booking systems and experience of working within the NHS would be an advantage but not essential as full training will be given.

This is a busy environment to work in with constant demand for appointments and supporting our clinical staff, but you will be working with a great team of people who will support you along the way.

Main duties of the job

Job Responsibilities include:

Telephone - The post holder will be booking and rescheduling Physiotherapy appointments. The post-holder will be required to handle incoming telephone calls and dealing with queries from patients, relatives, carers, Physiotherapy staff and other agencies.

Administrative - Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required. The post holder will be working in a base to support the clinical staff with administrative tasks.

ICT - Use of electronic patient records system for booking patients. Monitor and action tasks on work lists. Confident in the use of Office 365 packages especially excel, email communication and Microsoft Teams.

Team duties - To be part of a wider administration team as part of the NIMS Musculoskeletal Physiotherapy Service. The post holder will need to be flexible to support the administrative team and able to cover at other bases as required.

Quality and audit - To be actively contribute to service improvement and be involved in patient engagement and feedback.

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by

Supporting your career development and progression.

Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.

Extensive Health and Wellbeing support and resource.

If you work in our community teams, we pay for your time travelling between patients.

Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Job responsibilities

This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:

• North Staffordshire Combined Healthcare NHS Trust
• Midlands Partnership University NHS Foundation Trust
• University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service.

This will be the case for 7 calendar days from: 29/01/2026 to 04/12/2025 following this the vacancy will be openb>

For full details of the role, please see attached the job description and person specification. If you do have any further questions regarding the role, please do not hesitate to contact us.

Person Specification

Qualifications and Training

• Good standard of education
• NVQ level 2 /RSA 2 or equivalent

Experience

• Previous experience of office and Administration procedures
• Experience of using computer based information systems in an office environment including the use of Microsoft Office and Outlook.
• Previous experience of working in a busy office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust