Photocopier Field Service Engineer

N F Resourcing; Manchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading service provider in the North West is seeking a skilled Photocopier Field Service Engineer to maintain high service standards. You will deliver technical support, manage installations, and ensure customer satisfaction. The ideal candidate has experience in MFD/photocopier sectors, strong problem-solving skills, and excellent communication abilities. The role offers a competitive salary of up to £31,000 plus benefits including a company car and ongoing training.

Benefits

Company Car

Mobile Phone

Laptop

Pension Scheme

Ongoing manufacturer training

Qualifications

• Proven experience in field-based technical support within the MFD/photocopier/print sector.
• Logical problem-solving skills with a focus on fast, accurate fault resolution.
• Strong communication and interpersonal skills to deliver first-class customer service.

Responsibilities

• Deliver technical support within SLA timeframes.
• Diagnose and resolve faults efficiently.
• Perform routine maintenance, updates, and modifications.
• Assist with equipment installations.
• Carry out basic fault finding across managed print solutions.

Skills

Field-based technical support experience

Logical problem-solving skills

Strong communication skills

Tools

MFDs/Photocopiers

Diagnostic tools

Job description

ROLE

Photocopier Field Service Engineer

LOCATION

North West - Manchester / Liverpool

About the Role

Join a premium IT, communications, and managed document solutions provider, delivering high‑quality technical support to a prestigious client base across the North West. This is a fantastic opportunity for a skilled Field Service Engineer to play a key role in maintaining service excellence and customer satisfaction.

Key Responsibilities

• Deliver technical support within SLA timeframes
• Diagnose and resolve faults efficiently
• Perform routine maintenance, updates, and modifications
• Assist with equipment installations
• Understand and adhere to SLAs for assigned accounts
• Carry out basic fault finding across managed print solutions
• Provide cover for colleagues during absence or peak periods
• Log service calls accurately and promptly
• Report recurring faults to enable proactive resolution
• Share technical expertise with team members
• Build and maintain strong relationships with key accounts
• Manage boot stock and site stock levels effectively
• Attend product training courses to maintain technical proficiency

Ideal Candidate Profile

• Proven experience in field‑based technical support within the MFD/photocopier/print sector
• Logical problem‑solving skills with a focus on fast, accurate fault resolution
• Strong communication and interpersonal skills to deliver first‑class customer service

Package Overview

• Salary: Up to £31,000 + Bonus
• Annual Leave: 25 Days + Bank Holidays
• Benefits: Company Car, Mobile Phone, Laptop, Pension Scheme, ongoing manufacturer training

How to Apply

Please hit the apply link below to submit your CV for consideration.