Photocopier Field Service Engineer

TXP; Leicester Forest East; On-site; GBP 31,000; Full time

Job summary

A leading service provider is seeking a Field Service Technician to maintain and install Multi-Functional Devices across Leicestershire and Peterborough. The successful candidate will have a strong technical background and excellent customer service skills. The role offers a competitive salary of up to £31,000, a company car, and various benefits including healthcare plans and 26 days holiday.

Benefits

Company car

Healthcare plans

26 days holiday

Qualifications

• Strong customer facing skills and experience.
• Ability to communicate at all levels.
• Proven technical experience in electro mechanical systems.

Responsibilities

• Achieve key SLA's to maintain customer satisfaction.
• Respond to call outs and resolve technical faults.
• Install and network Multi-Functional Devices.

Skills

Customer facing skills

Technical experience - electro mechanical

Excellent IT knowledge

Job description

Overview

Role: Field Service Technician - Multi-Functional Devices
Location: Leicestershire / Peterborough
Package: up to £31,000 per annum + 10% bonus + 26 days holiday

Responsibilities

• Achieve key SLA's as directed to maintain optimum customer satisfaction.
• Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise.
• Install and network Multi-Functional Devices on customer premises to the customer's satisfaction.
• Provide advice and training to customers on all aspects of the machines' functions to ensure customers are fully aware of and utilize the full capabilities of the installed device.
• Undertake relevant training as directed, including computer-based training, to ensure up-to-date knowledge is maintained of all Multi-Function products, which may include overnight residential training as required.
• Perform all repairs in a safe manner and in accordance with manufacturers' recommendations and Health & Safety legislation.
• Complete all necessary reporting requirements and paperwork accurately and in a timely manner.
• Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery.
• Maintain car or walking stock to required standards.
• Support or respond to service call outs for other service teams as necessary.
• Attend and contribute to team meetings.

Requirements

• We will consider any experienced photocopier or electro - mechanical service engineers living within the specified areas and who can offer
• Strong customer facing skills and experience
• Theoretical and practical experience of industry and best practices
• Ability to communicate at all levels with the customer and organisation
• Proven technical experience - electro mechanical
• Excellent IT knowledge, including networking

What is on offer?

• £31,000 + bonus
• Company car
• 26 days holiday
• Phone / laptop / tools
• Pension
• Healthcare plans