Phone Repair Technician & Shop Manager

TechEdge Repairs Ltd; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local tech repair shop in Colwyn Bay is seeking a skilled technician to repair electronic devices and provide exceptional customer service. This full-time position offers a competitive salary, a profit-sharing scheme, and a friendly work environment without weekend work. Ideal candidates will have experience in mobile phone and laptop repairs, outstanding communication skills, and a passion for technology.

Benefits

Employee discount

Free parking

Profit sharing

Qualifications

• Proven hands-on experience in repairing a range of electronic devices.
• Customer-focused with ability to explain technical issues simply.
• Reliable and self-motivated with strong communication skills.

Responsibilities

• Diagnose, troubleshoot, and repair various electronic devices.
• Provide friendly customer service as the first point of contact.
• Manage sales channels and assist with online presence.

Skills

Repairing mobile phones

Troubleshooting laptops

Customer service

Technical problem-solving

Tools

Micro-soldering

Job description

About Us

We are a busy, trusted, and growing independent tech repair shop based in Colwyn Bay. We pride ourselves on providing expert repairs and friendly, honest advice to our local community. We're looking for a passionate and skilled individual to join our close-knit team and become a key part of our success.

The Role

This is a varied, hands-on role perfect for a true tech enthusiast who loves tinkering, problem-solving, and interacting with people. You'll be the go-to expert for repairing a huge range of electronic devices, assisting customers, and helping to run the shop day-to-day. If you have a solid foundation in repair and are hungry to learn more, we’ll provide training on new devices and advanced techniques to help you master your craft.

Key Responsibilities

• Technical Repairs:
  • Diagnosing, troubleshooting, and repairing mobile phones (iOS & Android).
  • Repairing tablets (e.g., screen replacements, battery swaps).
  • Repairing laptops (e.g., software issues, hardware upgrades, screen/keyboard replacement).
  • Repairing games consoles (e.g., HDMI port repairs, drive issues).
• Sales & Customer Service:
  • Serving as the first point of contact for customers, providing a friendly, professional, and welcoming service.
  • Diagnosing device faults in-person and providing accurate repair quotes.
  • Managing sales of new and refurbished tech, accessories, and components.
• Shop Operations:
  • Managing our sales channels (e.g., website, eBay), including creating compelling listings, managing stock, and processing orders for shipment.
  • Actively promoting the shop's services through excellent customer service and helping with our online and social media presence.
  • Ensuring the shop is kept clean, tidy, and presentable at all times.
  • Assisting with stock control and other general maintenance duties as required.

About You (The Ideal Candidate)

We are looking for someone who is:

• Experienced: You have proven, hands-on experience in repairing mobile phones, tablets, and laptops. Experience with console repair is highly desirable.
• Technical: You are a natural problem-solver with excellent attention to detail. Micro-soldering experience would be a significant advantage (but training can be provided for the right candidate).
• Customer-Focused: You are friendly, patient, and able to explain complex technical issues to customers in a simple, clear way.
• Self-Motivated: You are reliable, punctual, and can manage your own workload effectively in a busy environment.
• A Great Communicator: You have strong verbal and written skills, both for face-to-face sales and for creating engaging online listings.
• Genuinely Passionate: You live and breathe technology. You're the person your friends come to for tech advice. You follow the latest gadget news and trends and are genuinely excited to learn new repair techniques.

What We Offer

• A Fantastic Work-Life Balance: Enjoy your weekends! Our hours are 9am-5pm, Monday-Friday. No weekend or bank holiday work.
• A Competitive Salary: We offer a competitive hourly rate, negotiable based on your level of experience.
• A Great Environment: A friendly, supportive, and independent workplace where your contribution is valued.
• Share in Our Success: We offer a profit-sharing scheme on top of your wage.
• Perks: Generous staff discount on products and repairs, plus free on-site parking.
• Growth: An opportunity to grow your skills and become an expert in your field.

Job Types: Full-time, Permanent

Benefits

• Employee discount
• Free parking
• On-site parking
• Profit sharing
• Store discount

Application Question(s)

• Please confirm you are able to reliably commute to our shop in Colwyn Bay.
• Do you speak Welsh?
• Explain what experience you have already and how much you’re willing to learn, including your preferred learning style.
• What retail experience do you already have?