Phone-Based Automotive Diagnostics Advisor

Talk Staff; Heanor; Remote; GBP 30,000 - 40,000; Full time

Job summary

A specialist organisation in Heanor is seeking an experienced Diagnostic Support Technician to join their technical support team. This phone-based role involves using diagnostic knowledge to assist trade customers across the UK in resolving complex automotive issues. Ideal candidates will have robust diagnostic skills, confident communication abilities, and a passion for problem-solving. We're looking for individuals ready to transition from hands-on workshop duties to an advisory role.

Qualifications

• Experienced automotive professional with strong background in diagnostics.
• Confident communication skills to guide others.
• Proactive and passionate about helping others.

Responsibilities

• Investigate faults and interpret diagnostic data.
• Offer guidance to mechanics and workshop teams.
• Resolve complex automotive issues over the phone.

Skills

Knowledge of vehicle electronics

Excellent communication skills

Analytical thinking

Problem-solving ability

Team-oriented mentality

Job description

A specialist organisation in Heanor is seeking an experienced Diagnostic Support Technician to join their technical support team. This phone-based role involves using diagnostic knowledge to assist trade customers across the UK in resolving complex automotive issues. Ideal candidates will have robust diagnostic skills, confident communication abilities, and a passion for problem-solving. We're looking for individuals ready to transition from hands-on workshop duties to an advisory role.