Phlebotomy Manager | Norfolk and Norwich University Hospitals NHS Foundation Trust

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prominent NHS Foundation Trust is seeking a full-time technical and operational lead for their Phlebotomy Department. This role requires a nursing background and leadership experience to ensure high-quality phlebotomy services. You will coordinate a team, represent the department at various levels, and implement improvement projects. Key benefits include flexible working hours, staff physiotherapy services, and a robust pension scheme.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site nursery

Career development support

Qualifications

• Must have a nursing background and leadership experience.
• Ability to represent Phlebotomy at Trust and regional levels.
• Experience in managing teams and communicating data.

Responsibilities

• Act as the technical and operational lead for Phlebotomy.
• Coordinate a team of about 40 staff.
• Develop plans and implement projects for phlebotomy services.

Skills

Communication skills

Leadership skills

Tact and diplomacy

Data analysis

Project management

Job description

Overview

The Phlebotomy Department based at the Norfolk and Norwich University Hospital (NNUH) is part of the Eastern Pathology Alliance (EPA), a managed Pathology network involving NNUH, the James Paget University Hospitals NHS Foundation Trust and the Queen Elizabeth Hospital Kings Lynn. The Phlebotomy department provides a phlebotomy service at NNUH only, covering daily ward‑based phlebotomy 7 days a week and outpatient phlebotomy on the NNUH site. All staff are expected to model NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

Leadership Opportunity

This is a full‑time substantive role for a nursing background candidate to act as the technical and operational lead for Phlebotomy at NNUH. The post holder will be the primary point of contact for technical and clinical advice, ensuring a high‑quality phlebotomy service, coordinating a team of about 40 staff and a sub‑team of roughly 10 bank staff. The role requires building leadership skills within a busy service.

Key Skills & Experience

• Communicate departmental and Trust initiatives and issues to staff via regular meetings, one‑to‑one discussions and written communication.
• Represent Phlebotomy at Trust and regional level, attending meetings and collaborating in service improvement projects, including proposing and developing business cases and presenting to senior EPA, NNUH divisional management and other NHS and external agencies.
• Provide a high level of tact, diplomacy and persuasive skills when dealing with enquiries from within the Trust and with other NHS providers and external agencies.
• Work with Senior EPA management, Trust management and other stakeholders to develop plans and implement projects related to phlebotomy services.
• Process and communicate complex data to facilitate dissemination and collection of information within the department, developing effective communication processes.
• Define data‑collection strategies using various methods and sources to measure and assess service demands, analyse findings, identify areas for improvement, and develop strategies for changing demand and improvements.

Benefits

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream – access up to 40% of your pay as you earn it
• Free Park & Ride service to NNUH site
• Free 24‑hour confidential counselling support
• On‑site nursery
• On‑site cafés offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

This advert closes on Sunday 21 Dec 2025.