Phlebotomy - ENTRY Phlebotomist I

Mindlance; Port Charlotte; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare staffing company in Scotland is seeking a Patient Services Representative I to assist patients with care and check-ins, while also learning phlebotomy skills. This entry-level position requires compassion and excellent customer service skills, with responsibilities in maintaining a professional environment. Ideal candidates must possess a high school diploma and have 1-2 years of client-facing experience. The role offers opportunities for professional growth.

Qualifications

• 1–2 years of client-facing customer service experience required.
• Willingness to learn phlebotomy skills.
• Experience with keyboard/data entry essential.

Responsibilities

• Perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Assist with patient check-ins using technology.

Skills

Customer service experience

Compassionate patient handling

Data entry

Education

High school diploma or equivalent

Job description

Overview

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life‑defining health decisions. The entry PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other phlebotomists are unavailable. This individual will also be trained on phlebotomy skills to grow within the company.

The entry PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect regarding the scheduled procedure in a safe and accurate manner. The entry PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
• Assist with check‑ins in the lobby through either a self‑service kiosk or handheld tablet.

Job Requirements

• Ability to handle patients with care and compassion while assisting with check‑ins in the lobby through a self‑service kiosk or handheld tablet.
• Be willing to learn phlebotomy skills when there is downtime or breaks that need to be covered.
• Once phlebotomy skills are obtained, perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• High level of customer service experience/skills are required – this is critical to the heart of the role.

Required Education

• High school diploma or equivalent (REQUIRED).

Work Experience

• Minimum of 1–2 years of client‑facing customer service (REQUIRED). Examples: Retail, Home Health Aide, etc.
• Prior phlebotomy experience is NOT required.
• Keyboard/Data entry experience a must.

Position Notes

This is an entry position into phlebotomy so candidates must be willing to learn this skill. If they are only wanting to work in a front desk or greeter position and not willing to learn phlebotomy, please do not apply.

EEO Statement

'Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.'

While Mindlance is an equal opportunity employer our clients require that we conduct background checks on all hires who receive a contingent offer of employment. It is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. This process is conducted to verify the accuracy of the information provided by the candidate. A guilty misdemeanor or felony conviction on an applicant's record does not in any way render the applicant ineligible for hire however all convictions will be escalated to the compliance team.

Offer of Employment Process

When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client's intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client specific documents the associate will be cleared for their assignment. Once the start instructions are received, which is typically the Friday prior to the candidate's start date the associate will receive starting instructions from the account management team.