Phlebotomist (Care Coordinator

Cardiff and Vale University Health Board; Canterbury; On-site; GBP 21,000 - 28,000; Full time

Job summary

Faversham Medical Group is seeking a Phlebotomist (Care Coordinators) to join our friendly team. The role involves performing venepuncture on direct GP referrals and supporting the PCN activities within the practice guidelines.

Working under the Nurse Lead’s supervision, you will prepare and maintain environments and equipment, ensure patient comfort, and manage samples with accurate labeling and timely dispatch. Weekend and Bank Holiday work may be required.

Qualifications

• Experienced phlebotomist with venipuncture skills.
• Ability to work under supervision within GP referral pathways.
• Good patient handling and organisational skills.

Responsibilities

• Perform venepuncture to obtain blood samples from patients with GP referrals.
• Prepare and maintain clinical environments and equipment.
• Ensure correct labeling and safe handling of samples from collection to dispatch.
• Record sample collection in patient records and liaise with GP/Nurse as required.

Skills

Phlebotomy

Venipuncture

Lab sample handling

Job description

We are looking for Phlebotomist (Care coordinators) (full or part time) to work with our friendly and supportive team at Faversham Medical Group., Working under the direct supervision of the Nurse Lead and strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP. To act as Phlebotomist when required for Faversham Medical Groups contribution towards Primary Care Network (PCN) activity.,

• Working under the direct supervision of the Nurse Lead and strictly in accordance with specific Faversham Medical Group guidelines and protocols, the post-holder will be responsible for performing venepuncture to obtain blood samples from patients only as the result of a direct referral from a GP.
• To act as Phlebotomist when required for Faversham Medical Groups contribution towards Primary Care Network (PCN) activity., Prepare and maintain environments and equipment before, during and after patient care interventions.
• Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample.
• Collection of sample(s) of blood in accordance with training and procedures.
• Ensuring samples are stored in appropriate containers.
• Accurate, legible labelling of all samples to confirm patient identity.
• Checking patient identification against GP request and confirming with patient whenever possible.
• Recording collection of blood sample in patient record in accordance with Faversham Medical Group procedure.
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensuring that anomalies are reported to a senior member of staff.
• Notifying the GP/Nurse of any significant patient issues.
• Blood pressure recording.
• Urine tests.
• Liaising with and assisting members of the administrative team.
• Perform administrative tasks to meet the needs of Faversham Medical Group and the Urgent Treatment Centre.
• Clear and re-stock consulting rooms.
• To assist with maintaining, ordering, putting away clinical supplies and stock rotation.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Faversham Medical Group staff and other healthcare workers. They may also have access to information relating to Faversham Medical Group as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of Faversham Medical Group may only be divulged to authorised persons in accordance with Faversham Medical Group policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in Faversham Medical Group Health & Safety policy and Faversham Medical Groups Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Faversham Medical Groups guidelines Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements Management and maintenance of Personal Protective Equipment (PPE) for Faversham Medical Group including provision, ordering, availability and ongoing correct usage by staff Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across Faversham Medical Group Active observation of current working practice across Faversham Medical Group in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes Monitoring Faversham Medical Group facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate. Safe management of sharps procedures including training, use, storage and disposal Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers Undertaking periodic infection control training (minimum twice annually) Routine management of own team / team areas, and maintenance of work space standards Waste management including collection, handling, segregation, container management, storage and collection Spillage control procedures, management and training Decontamination control procedures, management and training, and equipment maintenance Maintenance of sterile environments Safeguarding: It is the responsibility of all staff at Faversham Medical Group to; Safeguard and promote the welfare of children and vulnerable adults. Ensure their safeguarding adults and safeguarding children training is up to date at the level appropriate to their role. Ensure the safeguarding policies and procedures in place within Faversham Medical Group are adhered to during employment.

Equality and diversity

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Faversham Medical Group procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

• Apply Faversham Medical Group policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Housekeeping duties

• Serve refreshments, clean and tidy away afterwards. Defrost fridge if appropriate.
• Ensure premises are kept clean and tidy between visits from cleaning staff.
• Replace and maintain indoor plants. Tidy and sort toys, magazines, leaflets etc. Discard old or damaged items.

It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of Faversham Medical Group. The Partners reserve the right to redistribute duties and functions among members of staff from time to time, and requests for such changes shall not be reasonably refused.

Skills and competencies

• Good interpersonal and communication skills
• Good organisational and time management skills
• Good team working skills
• Ability to work independently following verbal or written instructions
• Adaptable to change
• Basic IT skills
• Ability to follow clinical policy and procedure
• Willingness to undergo education/training for both Practice and service needs, Skills in carrying out clinical procedures as listed under Duties and Responsibilities in the Phlebotomist Job Description
• Working knowledge of EMIS and Docman clinical IT systems
• Competent in the use of Office and Outlook, An understanding, acceptance and adherence to the need for strict confidentiality
• Able to work under pressure and remain calm
• Flexible, adaptable and reliable
• Aware of own limitations
• Keen to develop skills, Maths and English GCSE Grade C or above, or equivalent, Experience of working in a health care setting
• Qualified Phlebotomist, Experience of working in a GP setting
• Experience of working as a Phlebotomist

Faversham Medical Group consists of 2 GP surgeries; Faversham Medical Practice and Newton Place Surgery. We also run an Urgent Treatment Centre based at Faversham Health Centre.

These positions will require working weekends and Bank Holidays due to our Urgent Treatment Centre being open 7 days a week 8am to 8pm.

An enhanced Disclosure and Barring Service check will be carried out as part of our recruitment procedures and also regularly during employment. Those who have lived/travelled abroad for more than 3 months over the past 5 years must also undergo a police check from the relevant country. The responsibility for payment of this lies with the Practice. It is a requirement that safeguarding training will remain up to date and the safeguarding policies and procedures in place within the Practice will be adhered to during employment. Faversham Medical Practice is committed to equality of opportunity and compliance under The Equality Act 2010. Please let us know if you have any reasonable adjustments required to support your application process.